5 lead service designer user centred service design team jobs found

Citi Markets is looking for a Business Disruption Risk Analyst to join its 1LOD Business Disruption & Safety Risk (BDSR) team, playing a central role in delivering Citi's regulatory Operational Resilience Programme across Markets. In this position, you will assess and manage business disruption and operational risks, ensuring Citi operates within its defined risk appetite while contributing to the bank's financial stability and long-term resilience. This is an opportunity to shape governance, strengthen controls, and support enterprise-level risk frameworks at one of the world's leading global banks. Responsibilities Lead risk and control assessments across business disruption and operational risk areas, providing clear mitigation recommendations that protect Citi and its clients. Support the delivery of Citi's regulatory Operational Resilience Programme, executing enterprise framework milestones within the Markets business and ensuring timely progress against key...

Purpose of the role The Senior Associate is part of the Core Compliance team and reports to the Head of Core Compliance. The team carries out activities including control design and execution, managing regulatory reports and notifications, preparation of management information (MI) and training materials, and is responsible for policy adherence and assessment. The role is based in the London office. Compliance in LCH Ltd The Compliance department is organised into two teams, the Regulatory Advisors and Core Compliance, under the Chief Compliance Officer who reports into the CEO of LCH Ltd. There is a functional reporting line into the Group Chief Compliance Officer. Compliance is responsible for ensuring that the business can operate and develop within regulatory framework. The function manages LCH’s relationships with its regulators. This includes overseeing compliance with reporting requirements; managing new licence and product applications; and conducting periodic...

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Responsibilities :  Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality Conduct routine testing of internal activities and processes to ensure adherence to established...

The successful candidate will have experience in global financial services, risk management and be able to demonstrate comprehensive regulatory knowledge and interpretation and Technology and Cyber domain expertise. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Role / Team Overview : The Technology and Cyber Compliance and Operational Risk Office (TCCORO) is part of Citi’s Second Line of Defense (2LOD). Our mission is to drive comprehensive and consistent practices designed to identify, measure, monitor, report and manage operational and compliance risks while promoting the implementation of actions to address root causes which may lead to unintended operational losses or regulatory breaches. TCCORO provides the specialist subject matter experts to challenge Enterprise, Infrastructure, Operations and Technology...

This intermediate-level position is designed to support both Client Service and Securities Transaction Management functions, serving as a pivotal role in the organization. The successful candidate will leverage a comprehensive understanding of client needs and transaction processes to drive efficiency, ensure control, and enhance the overall client experience, particularly within the Japanese market. Overall Objective The overall objective of this role is to facilitate the clearance, settlement, and investigation of client securities and derivatives transactions while also providing comprehensive client support and issue resolution. This position is central to the re-organization, requiring expertise in both Client Service and Securities Transaction Management. Key Responsibilities Client Service Responsibilities: The primary responsibilities involve acting as a central point of contact for clients, resolving inquiries related to settlement processes and portfolios, and...