13 customer care associate jobs found

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and...

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We...

Senior Associate, Sales Support – Index Sales, FTSE Russell   About the Role   This is an exciting opportunity to join FTSE Russell, one of the world's leading index providers, at the intersection of financial markets, client engagement, and commercial growth. As part of a high-performing sales and relationship management team, you will work with some of the largest asset managers, asset owners, wealth managers, banks, and financial institutions globally, helping them access and leverage FTSE Russell's industry-leading index, data, and analytics solutions.   The role offers significant exposure to global investment markets and provides an excellent platform for individuals looking to develop their career within financial services, market data, and investment solutions. You will partner closely with Sales, Product, Marketing, Legal, and Client Experience teams, playing a key role in supporting client retention, revenue growth, and the expansion of FTSE Russell's...

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and...

You and your team, Applied Solutions & Production (ASP) is an in-house technical team within Evaluated Pricing Operations (EPO). The team currently consists of staff in the US, Costa Rica, and Poland. As part of a small team, you will be a key member in helping shape and build the future of technology for EPO fixed income pricing. Why is this job important? The ASP team designs, develops, and supports various tools used by the fixed income evaluations staff of EPO. These tools are fundamentally integrated into the daily production process of EPO. Errors in the production pricing processes can lead to negative client impacts if not address quickly. As such, the tools and software must be scalable and robust, and you must fully understand the processes/workflows around those tools to help resolve errors in real-time.  The team additionally supports subject matter experts in research to develop new pricing algorithms and approaches in validating pricing accuracy through the use...

ROLE SUMMARY: The Technical Account Manager acts as the main technical point of contact for LSEG customers, providing expert guidance throughout onboarding, certification, connectivity, readiness and ongoing service adoption. You will build strong relationships with member firms, software providers and data vendors, supporting customers through market, product and system changes while ensuring they are configured for success.   Working across Product, Technology, Operations and Client Services teams, you will provide functional support, lead technical consultations and coordinate customer readiness activities to deliver an outstanding customer experience. This role offers the opportunity to develop specialist expertise in financial markets, trading technologies and technical relationship management. WHAT YOU'LL BE DOING: Support Technical Account Managers in delivering a high-quality service to member firms, data vendors and independent software vendors across...

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and...

Controls Analyst (1LOD Risk Management) FTSE Russell | Analyst | Location: London / Hybrid Role Purpose FTSE Russell is seeking an organised, detail-focused and analytically minded Controls Analyst to support the operation and ongoing enhancement of the first-line Controls Framework and Risk & Control Self-Assessment (RCSA) programme across the global business! This role sits within the FTSE Russell Regulatory, Risk & Controls function and provides foundational execution support across controls inventory management, controls data quality, controls rationalisation, RCSA coordination, reporting and governance routines. The role is central to helping ensure that controls are accurately recorded, consistently documented, appropriately maintained and linked to relevant risks, processes, assessments and remediation activities. Working as part of the 1LOD Risk & Control function, the Analyst will support the consistent application of controls standards,...

Controls Analyst (1LOD Risk Management) FTSE Russell | Analyst | Location: London / Hybrid Role Purpose FTSE Russell is seeking an organised, detail-focused and analytically minded Controls Analyst to support the operation and ongoing enhancement of the first-line Controls Framework and Risk & Control Self-Assessment (RCSA) programme across the global business! This role sits within the FTSE Russell Regulatory, Risk & Controls function and provides foundational execution support across controls inventory management, controls data quality, controls rationalisation, RCSA coordination, reporting and governance routines. The role is central to helping ensure that controls are accurately recorded, consistently documented, appropriately maintained and linked to relevant risks, processes, assessments and remediation activities. Working as part of the 1LOD Risk & Control function, the Analyst will support the consistent application of controls standards,...

FTSE Russell | Senior Associate/Location: London / Hybrid Role Purpose FTSE Russell is seeking a capable, organised and detail-oriented Issue Management Associate to support the effective operation of the first-line Issue Management framework across the global business. This role will play an important part in coordinating issue lifecycle activity, supporting remediation delivery, maintaining high-quality issue records and producing reliable management information for governance and senior oversight. The Associate will help ensure that issues are consistently recorded, appropriately assessed, actively monitored and supported through to closure in line with LSEG standards and FTSE Russell’s first-line risk and control expectations. Working within the 1LOD Risk & Control function, the role will partner with Issue Owners, Action Owners, Risk & Control colleagues and governance collaborators to strengthen issue management discipline across the business. This...

Technical Product Lead, Global Equity and Multi-Asset Indices About the role We’re looking for a versatile, technical product lead for a broad role in FTSE Russell’s Equities Product, Research & Design team. You’ll own product outcomes across our Equity and Multi-Asset index offering while shaping the direction of a new in-house AI tool built within Research – moving between index product work and hands-on technical product leadership. This role suits someone who picks up unfamiliar problems fast and is energised by a fast-paced, ambiguous environment where decisions must be made at speed. Breadth, agility, a bias to action and a product-led approach matter more here than deep specialisation. About the team You’ll sit within Equities Product, Research & Design, currently as an individual contributor – though as the AI tool rolls out from internal users to external clients, we expect the product effort to grow into a team. Co-location in London with the...

Role profile: This role leads the Enterprise Product-Led Tooling workstream, shaping and delivering the strategic tooling ecosystem that underpins LSEG’s Product-Led Transformation. The role is critical in establishing an integrated, enterprise-wide tooling capability spanning all enterprise systems, and supporting product lifecycle workflows across the end-to-end lifecycle in all divisions. You will drive cross-functional collaboration with Priority Areas, enterprise enablers, engineering, product management, finance, architecture and transformation leadership to implement a consistent, scalable, and effective tooling landscape. ROLE SUMMARY: The Senior Manager, Product-Led Tooling will be responsible for defining, delivering, and scaling the enterprise tooling ecosystem that supports end-to-end product workflows. You will shape MVP releases, standardise ways of working, manage integrations, govern product ways of working, and ensure enterprise onboarding of teams into the...

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and...