14 jobs found

Location: Leeds We are recruiting for a Senior Operations Manager to manage our Leeds office, guiding and supporting its users as we continue to build, shape and expand our operation in northern England. The role will report into the Executive Director, Head of Leeds, with very close working relationships with both the Head of Location Strategy and the Head of Property. The role will be responsible for the daily Leeds office experience of its growing number of users - set to be 500 by 2027 - ensuring their needs are identified, assessed, and met in an effective and efficient manner. It will also lead key aspects of internal engagement, working with the Head of Leeds and other members of the Senior Leadership Team based in our Leeds office in defining the needs and executing the priorities of our team. The Role As the Senior Operations Manager, your role will involve leading and coordinating the operations of the Leeds Office and be accountable for all associated...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of Risk Management - Operations About This Role We're looking for an experienced and Customer Focused Head of Risk Management to evolve and oversee our first line risk strategy for Capital One UK’s Operations Teams You will be working in the first line of defence, responsible for working with business partners to identify and mitigate potential risks to Capital One within the UK Operations function. Senior Risk Managers at Capital One are highly motivated with excellent organisational and communication skills. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. What You’ll Do Reporting to the Head of Risk in the UK business, you will play a key role in contributing to the effective design and delivery of our risk...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Risk Manager About the role As a Risk Manager in the UK Risk Office, you will provide professional risk judgment that enables business partners to tackle major business  challenges. In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the business, but you will also grow your strategic and influencing skills as you create and implement risk strategies that enable the Company to win in the market. You will create order and sense out of complexity and uncertainty and enable confident, data-inspired decision making. In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the business  partnering closely with...

Service Delivery Analyst | S2 | CIO Country: United Kingdom Interested in part-time, job-share or flexible working? We want to talk to you! Join our community. We have a fantastic opportunity to join the bank as a Service Delivery Analyst in the Customer Engagement Technology Team. Here we’re responsible for leading the digital agenda through delivery of all our communications with a digital mindset.  We are transforming the communication platforms for the bank, turning our communications into a digital journey for the benefit of all our customers and supporting our internal colleagues.  We use state-of-the-art composition technologies which are integrated across the bank using new stack tech.  Our strategic communication platforms within Santander support the bank’s digital transformation agenda.  Our focussed & motivated product teams of exceptionally talented agile technicians, working hand-in-hand with our operations & business colleagues to...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Internal Comms Business Partner About this role Capital One is on a mission to change banking for good and, to achieve this, we’re on a transformational journey with significant investment and digital development planned. To support this transformation, we’re looking for a talented person to join our Internal Communications team. As an Internal Communications Business Partner, you will help to tell the Capital One story by collaborating with senior stakeholders to develop and implement communications strategies and plans that inform and engage our associates. What you’ll do Partner with senior stakeholders to co-create high quality, high impact communications plans which support the delivery of our strategic priorities and desired business outcomes It’s not all big picture though, you’ll also have the opportunity to get stuck in and develop and deliver communications assets...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Root Cause Analyst About the role We're looking for an experienced Root Cause Analyst to join our UK Risk Office In this role, you will be responsible for identifying, analysing and addressing the underlying causes of risk related issues within a regulated environment. As a new role within the team, you’ll have an opportunity to make it your own, leading conversations with senior stakeholders to developing insights, recommending solutions and striving for continuous improvement. What you’ll do Investigate high-severity risk events and regulatory issues to identify true root causes  not just surface-level symptoms Work with business areas to understand processes, people, systems and controls contributing to the issue Produce clear, concise RCA reports that highlight themes, systemic weaknesses, and actionable fixes Partner with business leaders to help them...

Remote - National (85002), United Kingdom Travel Specialist - Velocity Black (UK Remote) Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way. We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Customer Outcome Tester About this role This role will be responsible for validating our Customer Outcome Testing team’s work and supporting the Customer Outcome Testing Lead with the continual improvement of the testing programme.  As an integral member of the team, you will have exposure across the business working closely with senior business and risk office leaders, marketing & analytics, compliance, legal, and operational risk management. What you’ll do Manage a workload of risk based validations; ensuring decisions made on Customer Outcome Tests are accurate and that all documentation is completed correctly and stored appropriately.  Deliver validation results effectively by coaching and supporting the individual with any identified errors. Support the Customer Outcomes Testing Lead with ad hoc coaching (outside of BAU manager coaching) to target areas of...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Principal Operational Delivery Lead - Fraud About the role Our customers are at the heart of everything we do. So we’re looking for someone to join us as an Principal Operational Delivery Lead to drive ongoing enhancements for the department on continuous improvement, shaping & implementing initiatives to support our ongoing growth; and to engage, motivate, and inspire their team to deliver great customer experiences. You’ll also be responsible for engaging with external stakeholders, where you’ll be active in the industry, staying well connected and up to date with the landscape for the business area.   Reporting to the Fraud Operations Manager, you’ll have the opportunity to lead a team of specialists within our Fraud department. You’ll lead our Team Managers, and have oversight of our Fraud Investigations Team, and also our Fraud Subject Matter Experts (SME’s). In addition to this,...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Fraud Investigator Salary of £27,000 About this role Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.   As a member of the Fraud team, you’ll work to investigate:  Application Fraud Account Takeover Disputes   What you'll do Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers  Be the point of contact for offshore vendors and other areas of the UK business Take ownership of cases with end to end case management and one call resolution....

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Supplier Manager About the role This is an exciting opportunity for you to join Capital One’s UK Supplier Management Office (SMO).  We have opportunities supporting our Technology and Marketing & Analysis categories. Our Supplier Management Office is responsible for the management of the end-to-end Third Party life cycle for Capital One in the UK, including sourcing, contracting and ongoing supplier and relationship management. You’ll play a key role in managing assigned third party suppliers.  You’ll support the business area stakeholders by overseeing the holistic relationship between Capital One and the assigned third parties, to ensure a stable and effective supply chain. You'll be joining a growing team of Supply Chain professionals who are passionate about Supply Chain as a career and understand the value and importance of every part of the Supply Chain process....

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Money Laundering Reporting Officer (MLRO) About this role An exciting opportunity has arisen to join Capital One UK as our Money Laundering Reporting Officer (MLRO).  As the MLRO for Capital One UK, you will play a critical role in ensuring the company’s compliance with all relevant financial crime regulations, both domestic and international, alongside maintaining the highest standards of risk management.  What you’ll do Regulatory Compliance & Governance: Act as the SMF17 under the UK’s Senior Managers and Certification Regime (SMCR), ensuring compliance with the Money Laundering Regulations, Proceeds of Crime Act, Terrorism Act, and FCA rules. Serve as the primary liaison with regulatory bodies, including the FCA, NCA, and other financial crime enforcement agencies. Oversee and maintain the companies AML, CTF, and financial crime prevention policies, ensuring...

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Senior Coordinator About this role We have an opportunity for a Quality Assurance Senior Coordinator to join our team on a permanent basis. You’ll perform a key role, supporting the business in providing our customers with a good outcome to their interactions.   What you’ll do You will be responsible for completing quality assurance assessments across various work streams (such as Complaints, Fraud, Risk Ops and Customer Service) to monitor adherence to regulatory requirements and business processes/expectations. Accurately updating scorecards and internal systems with QA information.  Provide feedback to Team Managers in Operations department to support them in managing their teams. Help to drive improvements by providing process owners with actionable insights they can use to drive business improvements/innovations to mitigate future errors and enhance...

Location(s): One Canada Square, Canary Wharf, London, E14 5FA, GB Line Of Business: CSS(CSS) Job Category: Operations Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.  If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  Skills and Competencies 7+ years of experience leading complex, cross-functional strategic business projects as a Delivery...