£28,640 - £32,220 yearly
Bank of England
City of London, London
We are looking for someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join our team for a 6 Month Fixed Term Contract . A typical day in the role involves answering customer calls or chats promptly, fixing customer IT issues, ensuring customer IT issues are logged accurately and managing individual ticket queues to a high standard within agreed target times while meeting customer expectations. Opportunities to undertake ad-hoc tasks and project work may arise. This role is part of the Service Desk team, who are the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating, diagnosing and resolving incidents within ITSM (our call logging system). Role Requirements Minimum Criteria We're looking for someone who has the following key skills and experience: Demonstrated...