£72,000 - £78,810 yearly
Bank of England
City of London, London
The User-Centred Service Design Team This role is part of the User-Centred Service Design (UCSD) team. The purpose of our team is to ensure the Bank's services, products and change initiatives work for the people who rely on them every day. We combine service design, user research, content design and UX/product design to help teams look beyond systems, processes and requirements, and understand the human experiences that sit behind them. What makes us distinct is that we operate at the intersection of strategy, delivery and people. We work with some of the Bank's most complex and important programmes, helping teams navigate ambiguity, uncover hidden risks, challenge assumptions and design solutions that are genuinely useful, usable, and adopted by people within the Bank and regulated financial firms. We are also focused on strengthening the Bank to become a more user-centred organisation. This includes building a Bank-wide community of practice, design standards,...