Job Description
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview: The person would be a part of the Custody Support team supporting the Custody suite of applications with a focus on digital asset custody in addition to securities settlements. Digital Asset Custody is a new service offered to clients via Citi’s modernised suite of Custody applications. The team will support these applications as new custody services are introduced and existing services are migrated from other applications
What you’ll do:
Lead a team of technical experts for the new product offering - Digital Custody Assets
The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.
Engagement with ITIL processes including Major Incident management, problem management, change management etc.
Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
Confidently handle outage communication with stakeholders in Business and Operations.
Actively participate in defining and implementing application onboarding guidelines and standards in line with Non Functional Requirements. Provide direct technical guidance to development teams on stability and supportability improvements for the applications.
Manage the performance and development of team members, fostering a high-performance culture aligned with organizational objectives.
What we’ll need from you:
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Skills and Competencies:
Blockchain and Crypto Currency Technology Fundamentals Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.
Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments.
Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management — including Open Telemetry, Grafana, and Google Cloud Observability (GCO).
Leadership Proven leadership capabilities with a focus on team development and performance management.
AI Tools & Continuous Learning Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation.
Technical Skills:
SQL Server – SQL, Stored Procedures
Oracle or other RDBMS
Database performance and tuning
Cloud Technologies (e.g., Openshift) and Micro Services
Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred
Education: Bachelor’s/University degree, Master’s degree preferred
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-BH1
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial services and products. We strive to create the best outcomes for our clients and customers with financial ingenuity that leads to solutions that are simple, creative and responsible.
"We consistently assess Citi’s role in response to three questions: What are we doing to help create inclusive and resilient communities? How can we use our voice to help drive dialogue toward solutions? Is Citi walking the talk — are we doing the right things within our own firm? The short answer to all three of these questions continues to be the same: that we can and should do more."
— Michael L. Corbat, CEO
| Workplace Initiatives | |
| Program for parents returning to work after Parental Leave? | Yes- Open for vacancies in November 2019 |
| Leadership development programs? | Yes |
| Mentoring programs? | Yes |
| Coaching programs? | Yes |
| Employee-led diversity networks? | Yes |
| Internal women’s networking groups? | Yes |
| Open to discussing flexible work arrangements at interview stage? | Yes |
| No. of weeks paid maternity leave at full salary: | up to 26 weeks |
| Minimum weeks tenure required to be eligible for paid maternity leave: | 26 weeks |
| No. of weeks paid paternity leave at full salary: | 2 weeks |
| Minimum tenure required to be eligible for paid paternity leave: | 26 weeks |
| Workplace Initiatives | |
| Gender pay gap reporting information 2017 (UK): | |
| Average pay gap: | 43.50% |
| Median pay gap: | 32.00% |
| Average bonus gap: | 71.60% |
| Median bonus gap: | 71.40% |
| Signatory of the UK Women in Finance Charter? | Yes |
| Targets to raise the number of women in leadership? | Yes |
| Targets to raise the number of BAME individuals in leadership? | Yes |
| Listed in the Bloomberg Diversity & Inclusion Index? | Yes |
Returner Programme
The Citi Returner Programme is a supportive hiring programme, designed to help you transition from a career break into a career within financial services. You may have worked in the finance sector, the tech sector or another industry all together! We value your knowledge, skills and experience, regardless of how and where you have developed them. We believe that hiring people from different backgrounds with diverse perspectives brings advantages to our teams.
The programme will start in January 2020 and Returners will benefit from a structured and in-depth induction to help them transition successfully back into the workplace, followed by a tailored programme of professional development and learning delivered over a period of 15-18 months, dependent on the role and career pathway.
Returners will undertake professional qualifications as part of the programme and enjoy the benefits of being part of a supportive cohort. Citi recognises the importance of flexible working arrangements and is happy to explore these with you.
Eligible candidates will –
• Have been on a career break for at least two years
• Be looking to start the next phase of their career in financial services, in a range of roles, including operations and technology
• Demonstrate natural curiosity and be motivated to learn new skills
• Exhibit excellent leadership and communication skills
The returner programme will be open for applications on the 1st September 2019.