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Head of Optimisation & Integration

Full Time Finance

Job Description

End Date

Thursday 09 July 2026

Salary Range

£126,523 - £148,850

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

A senior leadership role driving how the Chief Digital Office operates - bringing structure, pace and alignment across platforms to turn strategy into efficient, joined-up delivery at scale.

Job Description

SALARY 

£106,565 - £125,370 outside London 
£126,523 - £148,850 for London candidates 

LOCATION(S) 

London, Birmingham, Bristol, Edinburgh, Halifax, Leeds or Manchester 

HOURS 

Full time – 35 hours per week 

WORKING PATTERN 

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. 

 

ABOUT THE ROLE 

We’re looking for a Head of Optimisation & Integration – a newly created leadership role, reporting directly to the Chief Digital Officer.  

 

This role is at the heart of the Chief Digital Office (CDO), where you’ll shape how the CDO works, helping teams connect, prioritise and deliver at pace. The CDO spans key areas including the mobile app, customer communications, artificial intelligence, growth, data and analytics, now organised into platforms focused on specific customer outcomes. 

 

Leading a team of around 50 (with 7 direct reports), you’ll ensure delivery is fast, joined-up and well controlled - bringing structure, clarity and pace across a complex, fast-moving organisation. 

 

WHAT YOU’LL BE DOING 

In this role, you’ll: 

  • Define and evolve how the CDO operates, turning strategy into practical ways of working, delivery plans and operating model improvements 

  • Drive integration and alignment across platforms, portfolios and business management, improving collaboration and execution 

  • Lead planning, prioritisation and governance rhythms (including business reviews and objective setting), ensuring focus on the right outcomes 

  • Support workforce strategy, including capacity planning, capability development and future skills needs 

  • Enable confident decision-making by framing risks, trade-offs and clear recommendations for senior leaders 

  • Oversee business management, including investment governance, financial performance, risk and controls 

  • Build and lead a high-performing team, embedding agile, continuous improvement and strong delivery focus 

 

WHAT WE’RE LOOKING FOR 

1. Operating Model Transformation & Change Delivery 

  • Leadership experience designing and delivering operating model transformation, translating strategy into scalable ways of working and execution at pace 

  • Experience optimising delivery across platforms or portfolios, linking outcomes to customer impact, cost discipline and control 

 

2. Strategic approach, Decision Enablement & Workforce Planning 

  • Experience shaping strategy, prioritisation and planning cycles to align investment to outcomes, with strong ability to support senior decision-making on complex trade-offs 

  • Experience leading workforce planning, including forecasting, capability development and building future-ready organisations in partnership with People teams 

 

3. Business Management, Governance, Risk & Control 

  • Strong experience operating in regulated or complex environments, with accountability for governance, financial performance, risk, controls and suppliers 

  • Ability to enable pace through disciplined governance, using data and insight to drive decisions, manage risk and track delivery 

 

4. Capability Building, Influence & Leadership 

  • Proven experience building and leading high-performing teams and embedding agile, continuous improvement and strong delivery practices at scale 

  • Strong influencing and communication skills to engage senior leaders and business partners and drive alignment across a large, complex organisation 

 

And any experience of these would be great 

  • Experience in digital banking, financial services, technology, data or digital transformation environments  

  • Experience embedding agile or product-led ways of working across large organisations  

  • Experience using emerging technologies, automation or artificial intelligence to improve delivery or decision-making 

 

THIS IS A PLACE FOR YOU

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.   

 We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.   

  

We also offer a wide-ranging benefits package, which includes:  

  • A generous pension contribution of up to 15%  

  • An annual performance-related bonus  

  • Share schemes including free shares  

  • Benefits you can adapt to your lifestyle, such as discounted shopping  

  • 30 days’ holiday, with bank holidays on top  

  • A range of wellbeing initiatives and generous parental leave policies  

 

Ready to make an impact? Apply today! 

  

 

 

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group
About Lloyds Banking Group

 

We're changing financial services, and we want you to join us.

We're the UK's largest financial services group, with our 25 million customers and a history stretching back more than 300 years.

We pride ourselves on creating a great environment for colleagues to work in, one which is inclusive and driven by our values. This is critical to our business success as we know that colleagues who can show up to work as themselves are those that bring their best.

We're an inclusive and open organisation with a scale that creates a vast range of roles and opportunities. We offer a plenty of options for continual personal growth and you'll be part of a culture which embraces diversity of talent, creativity, skills and thinking among our teams.

 

 

Workplace Initiatives

Opportunities for people returning from a career break

Yes our Returner opportunities offer a career path to candidates with a 18 month year break in their career’ with ‘Yes, our Returner opportunities are aimed at candidates who have had a 18 month or more career break

Leadership development programmes?

Yes

Mentoring programmes?

Yes

Coaching programmes?

Yes

Employee-led diversity networks?

Yes

Internal women’s networking groups?

Yes

Open to discussing flexible work arrangements at interview stage?

Yes

No. of weeks paid maternity leave at full salary:

 20 weeks based on full pay + 19 weeks at the current statutory maternity pay rate

Minimum weeks tenure required to be eligible for paid maternity leave:

No qualifying service period

No. of weeks paid paternity leave at full salary:

6 weeks

Minimum tenure required to be eligible for paid paternity leave:

No qualifying service period

Gender pay gap reporting information (insert year) (UK): 2022

Average pay gap:

 30.5%

Median pay gap:

33.6%

Average bonus gap:

 62.5%

Median bonus gap:

69.5%

Signatory of the UK Women in Finance Charter?

Yes

Targets to raise the number of women in leadership?

Yes

Targets to raise the number of BAME individuals in leadership?

Yes

Listed in the Bloomberg Diversity & Inclusion Index?

Yes

Flexible Working Policy

We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.

For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.

 

Flexible Working Policy

We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.

For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.

Returner opportunities

Returning to work after time away can be challenging. That’s why we offer Returner opportunities that are designed to assist people returning to work after a career break of 18 months or more and our roles are permanent from the day one. Whether you’ve been away from work due to parenthood, illness, or even travel, we’re looking forward to hearing from you as we continue to grow!

What can you expect?

Coming back into the world of work after a career break can be really daunting – and we therefore know how important flexibility is. We’re very aware that ‘normal’ office hours aren’t always doable, so will happily have the discussion about different working patterns with you.

These roles have been created with your career break in mind, making sure we are there to support you in your transition back to work. You will be brought in on a permanent contract and given meaningful work from day one. Plus, you’ll be paired with a buddy or mentor from your team to help guide you along the way. You’ll also benefit from being part of the wider Returners Community and have the chance to create a personal development plan that works for you.

Who are we looking for?

While banking or professional services experience is desirable, especially for some roles, we care more about the transferable skills you can bring to our business.

Testimonials

I had a good network of colleagues already working for Lloyds Banking Group, who were all very passionate about their roles - so it felt the right choice for me and gave me the courage to apply for a Business Analyst role through the Returners. It was a seamless recruitment experience and I was offered a role in the work I wanted to do.

Olufunke Oladinni, Business Analyst


I love being a Project Manager, and I can’t recommend the Lloyds Banking Group Returners enough. It’ll springboard your career, giving you the best opportunity to relaunch yourself and maximise your full potential.

Justin Pierce, Project Manager



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