Head of Enterprise Architecture - Lloyds Living

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Job Description Summary

Job Description

Position Title: Head of Enterprise Architecture

Reports To: Chief Technology Officer

Location: London

Contract Type: Permanent

Hours: Full-time

Working Pattern: We observe Hybrid Working requirements including attendance of 40% (circa two days a week) at our hub

Lloyds Living represents an exciting project for Lloyds Banking Group. It extends the Group’s support for the housing market, as one of the largest mortgage lenders to first-time buyers, home movers, and private landlords. Since 2018, the Group has provided almost £40bn in mortgages across the UK and assisted one in four first-time buyers onto the property ladder. This contributes to the Group’s Strategy of ‘helping Britain prosper’ through quality housing provision.

Join Lloyds Living as we transform property management across the UK. We aim to grow into one of the nation’s largest and most trusted landlords. Our focus is on building lively communities and offering outstanding living experiences. As we expand rapidly, you will join a dynamic team influencing the future of PRS, Shared Ownership, and property management. Innovation, customer dedication, and growth are central to our work. Take this opportunity to make a difference and be involved in something remarkable.

Become part of a newly established technology group aiming to provide top-tier technology solutions for the Lloyds Living ambitious growth strategy. The team consists of exceptional individuals who encourage and motivate delivering top performance.

Role Purpose

The Head of Enterprise Architecture (EA) is responsible for defining, overseeing, and delivering the organisation’s enterprise architecture strategy to ensure alignment between business objectives and technology execution.

This role directs a multidisciplinary group of Enterprise Architects, Solution Architects, and Process Engineers, guiding the development of cohesive architecture blueprints and detailed process map collections across various business units. The position guarantees that business capabilities, processes, applications, data, and technology landscapes are uniformly organized, recorded, and enhanced to support strategic transformation and operational effectiveness.

The postholder is accountable for embedding architecture governance. They enable effective decision-making and ensure architectural standards and artefacts are actively used to shape delivery and technology investment outcomes.

Key Responsibilities

Leadership in Enterprise Architecture

• Define and develop the organisation’s Enterprise Architecture strategy, principles, and target state.

• Establish and govern architecture frameworks, standards, and guidelines across business and technology domains.

• Ensure consistency between business strategy, operating models, and technology roadmaps.

• Lead architecture governance forums, including design authorities and review boards.

• Provide strategic direction and oversight for major transformation programmes and investments.

Team Leadership & Capability Development

• Lead and cultivate a high-performing group of Enterprise Architects, Solution Architects, and Process Engineers.

• Define clear roles, responsibilities, and career pathways for architecture and process fields.

• Foster strong collaboration between architecture, delivery, product, and business teams.

• Develop organisational expertise in architectural thinking, modelling, and process improvement.

• Act as a mentor and primary contact for complex architectural challenges that present blocking issues.

Architecture & Process Modelling

• Manage the development and upkeep of enterprise architecture artefacts, including:

Business capability models

Application and data architectures

Technology landscapes

Integration patterns and standards

• Take ownership and lead the creation of detailed process map libraries spanning various business units, guaranteeing uniformity, accessibility, and oversight.

• Ensure architecture and process models remain up to date, accessible, and consistent with actual operational practices.

• Encourage the reuse of architectural patterns and standardization throughout the organisation.

Portfolio Alignment & Delivery Enablement

• Partner with Product, Data & Insights, Agile Delivery, Risk, and Technology leadership to align architecture with delivery portfolios.

• Ensure solution designs adhere to enterprise standards while enabling speed and flexibility in delivery.

• Support prioritisation and sequencing of initiatives through capability and dependency mapping.

• Balance strategic architecture integrity with pragmatic delivery needs.

Governance, Risk & Decision Support

• Establish architecture governance processes to ensure compliance with standards and strategic direction.

• Provide architectural assurance for major programmes, including design reviews and risk assessment.

• Assist regulatory, risk, and compliance initiatives by providing clear architecture and process documentation, guaranteeing that suitable risk controls are incorporated in architecture patterns and process documentation.

• Enable better decision-making through data‑driven architecture insights and reporting.

Collaborator Engagement

• Act as a trusted advisor to executive and senior collaborators on enterprise architecture and transformation.

• Communicate complex architectural concepts clearly to both technical and non‑technical audiences.

• Collaborate closely with business units to ensure architecture reflects real business needs and priorities.

Essential Skills & Experience

• Demonstrated experience in a senior Enterprise Architecture leadership position within a complex organisation.

• Strong track record of building and leading architecture and/or process engineering teams.

• Comprehensive knowledge of enterprise architecture frameworks (e.g., TOGAF) and modelling techniques.

• Experience producing and controlling architecture artefacts across business, application, data, and technology layers.

• Proven background in business process modelling and large-scale process improvement.

• Strong understanding of how architecture supports Agile and product‑led delivery models.

• Excellent collaborator management and influencing skills at executive level.

• Ability to balance critical thinking with pragmatic execution.

• Experience working with Enterprise Architecture and process modelling tools including:

Ardox

Leanix

Aris

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion that supports customers, colleagues, and communities. We commit to creating an environment where everyone can thrive, learn, and develop.

We were one of the first major organisations to set goals on diversity in senior roles. We also created a menopause health package and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.