Job Description
End Date
Thursday 06 August 2026Salary Range
£0 - £0We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job ShareJob Description Summary
Are you passionate about the future of FX electronic trading and motivated by turning data, insight and technology into better client outcomes?We're looking for a Lead Customer Journey Manager to play a pivotal role in shaping and optimising our FX E-Trading proposition. Working at the heart of Sales, Trading, Product and Engineering, you'll use your expertise in FX markets, trading platforms and data analysis to improve customer journeys, enhance platform performance and deliver meaningful commercial impact in a fast-paced, front-office environment.
Job Description
JOB TITLE: Lead Customer Journey Manager, FX E-Trading
SALARY: Competitive, will be discussed at interview stage
LOCATION: London
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity:
This is a senior individual contributor role for someone with deep experience of FX electronic trading, trading platforms and data-driven product optimisation. You'll work at the intersection of Sales, Trading, Product and Engineering, helping shape the future of our electronic FX proposition.
Bringing strong knowledge of FX trading workflows, electronic trading platforms and client needs, you'll find opportunities to improve customer journeys, enhance platform performance and deliver commercial value.
While this is a senior role, success will come from a willingness to stay close to the detail. We're looking for someone who enjoys investigating issues, analysing data, understanding platform behaviour and working directly with product and engineering teams to deliver meaningful improvements.
The Lead Customer Journey Manager plays a key role in product development, supporting the Product Owner and wider team in understanding, measuring and continuously improving customer journeys across our FX E-Trading platform.
What you'll be doing:
Develop a deep understanding of end-to-end FX e-trading customer journeys, from client interaction through to execution and post-trade activity.
Use customer insight, trading data and market knowledge to find opportunities to improve client experience, platform performance and business outcomes.
Partner with Product Owners, Engineers, Sales and Trading teams to prioritise and deliver enhancements across the eFX platform.
Analyse trading workflows, execution data and platform behaviour to find opportunities for optimisation and growth.
Contribute directly to solution design, operational improvement and platform evolution through hands-on investigation and problem solving.
Build and maintain customer journey maps, process models and supporting documentation across complex trading workflows.
Build alignment across front-office, technology and control functions to deliver customer-focused outcomes.
Why join us?
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces and colleagues to make our Group a great place for everyone.
What we're looking for:
Significant experience working within FX electronic trading environments, with exposure to platforms such as SmartTrade, Barracuda, Murex or similar technologies.
Strong understanding of FX products and derivatives, including pricing, execution and trade lifecycle management.
Strong SQL querying and data analysis skills, with the ability to investigate trading activity, diagnose issues and generate insights from large datasets.
Comfortable working hands-on with trading workflows, platform configuration, product detail and data analysis.
Experience working in a front-office Markets environment alongside Sales, Trading, Product or Algorithmic Trading teams.
Experience partnering closely with engineering teams to define, deliver and improve technology-led solutions.
Strong understanding of risk, controls and conduct requirements within a regulated financial services environment.
It would be great if you also have
Experience configuring or supporting electronic trading platforms and workflows.
Knowledge of external trading venues and electronic execution ecosystems.
Experience using analytics, visualisation or AI tools to support decision-making.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Let us know what you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you'll learn, grow and make a real impact? Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
We're changing financial services, and we want you to join us.
We're the UK's largest financial services group, with our 25 million customers and a history stretching back more than 300 years.
We pride ourselves on creating a great environment for colleagues to work in, one which is inclusive and driven by our values. This is critical to our business success as we know that colleagues who can show up to work as themselves are those that bring their best.
We're an inclusive and open organisation with a scale that creates a vast range of roles and opportunities. We offer a plenty of options for continual personal growth and you'll be part of a culture which embraces diversity of talent, creativity, skills and thinking among our teams.
Workplace Initiatives
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Opportunities for people returning from a career break |
Yes our Returner opportunities offer a career path to candidates with a 18 month year break in their career’ with ‘Yes, our Returner opportunities are aimed at candidates who have had a 18 month or more career break |
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Leadership development programmes? |
Yes |
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Mentoring programmes? |
Yes |
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Coaching programmes? |
Yes |
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Employee-led diversity networks? |
Yes |
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Internal women’s networking groups? |
Yes |
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Open to discussing flexible work arrangements at interview stage? |
Yes |
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No. of weeks paid maternity leave at full salary: |
20 weeks based on full pay + 19 weeks at the current statutory maternity pay rate |
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Minimum weeks tenure required to be eligible for paid maternity leave: |
No qualifying service period |
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No. of weeks paid paternity leave at full salary: |
6 weeks |
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Minimum tenure required to be eligible for paid paternity leave: |
No qualifying service period |
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Gender pay gap reporting information (insert year) (UK): 2022 |
|
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Average pay gap: |
30.5% |
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Median pay gap: |
33.6% |
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Average bonus gap: |
62.5% |
|
Median bonus gap: |
69.5% |
|
Signatory of the UK Women in Finance Charter? |
Yes |
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Targets to raise the number of women in leadership? |
Yes |
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Targets to raise the number of BAME individuals in leadership? |
Yes |
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Listed in the Bloomberg Diversity & Inclusion Index? |
Yes |
Flexible Working Policy
We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.
For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.
Flexible Working Policy
We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.
For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.
Returner opportunities
Returning to work after time away can be challenging. That’s why we offer Returner opportunities that are designed to assist people returning to work after a career break of 18 months or more and our roles are permanent from the day one. Whether you’ve been away from work due to parenthood, illness, or even travel, we’re looking forward to hearing from you as we continue to grow!
What can you expect?
Coming back into the world of work after a career break can be really daunting – and we therefore know how important flexibility is. We’re very aware that ‘normal’ office hours aren’t always doable, so will happily have the discussion about different working patterns with you.
These roles have been created with your career break in mind, making sure we are there to support you in your transition back to work. You will be brought in on a permanent contract and given meaningful work from day one. Plus, you’ll be paired with a buddy or mentor from your team to help guide you along the way. You’ll also benefit from being part of the wider Returners Community and have the chance to create a personal development plan that works for you.
Who are we looking for?
While banking or professional services experience is desirable, especially for some roles, we care more about the transferable skills you can bring to our business.
Testimonials
I had a good network of colleagues already working for Lloyds Banking Group, who were all very passionate about their roles - so it felt the right choice for me and gave me the courage to apply for a Business Analyst role through the Returners. It was a seamless recruitment experience and I was offered a role in the work I wanted to do.
Olufunke Oladinni, Business Analyst
I love being a Project Manager, and I can’t recommend the Lloyds Banking Group Returners enough. It’ll springboard your career, giving you the best opportunity to relaunch yourself and maximise your full potential.
Justin Pierce, Project Manager