Prime Services Operations Analyst (Intermediate Level)

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

Role Overview

Our Operations groups are core to the success of the Markets business.  We support a wide range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with external clients, playing a key role in the overall client experience.

A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter. 

You can play an important part in transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion within an organisation that authentically values and invests in its people.

What you'll do

• Main point of contact for client/administrator operational queries Management of client activity, liaising with settlements and clients to resolve any issues

• Dealing with escalations and resolutions

• Review client cash balances / portfolios for operational issues

• Liaise with internal departments

• Completion of all daily processes and controls including ad-hoc tasks that may be assigned.

• Driving initiatives to reduce Manual Touch Points (MTP’s)

• Responsible for providing operational client support for clients.

• This is a client focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase both the client experience and potential business revenue.

What we need from you

• Client service skills development and exposure to clients/business.

• Develop an in depth knowledge of the products, markets and processes being supported

• Exposure to products supported by the Prime Finance Middle Office.

• Fully proficient in the use of technology within own department.

• Enhancing communication and organisational skills. Meeting targets set within the group and interacting with a wide spectrum of people to achieve these skills.

• Self motivation, flexibility and a strong desire to succeed will bring a recognised and rewarded career

Skills/Competencies

• Computer literate - Ability to quickly grasp several in house systems including Microsoft office applications.

• Communication – Ability to articulate clearly and communicate effectively at all levels.

• Problem solving - Resolve problems where the analysis of situations or data requires an in-depth evaluation of basic procedures and industry standards.

• Planning and Organising – Ability to work independently and multitask under pressure.

• Teamwork - the ability to demonstrate interest, skill, and success in getting groups to work together

• Attention to detail – Diligently attends to details and pursues quality in accomplishing tasks.

• Leadership – Ability in developing others via coaching and mentoring for effective performance management.

• Proactive - Identifying situations that could result in new business and developing recommendations tailored to the client.