Stock Loan Middle Office - Senior Client Service Analyst (Assistant Vice President)

Role Overview

This is a high-profile, client-facing leadership role within our Markets Operations function. You will lead the Client Service team, with a focus on client book management across Securities Borrowing & Lending (SBL). You will serve as the primary escalation point for clients and internal partners, driving service excellence and operational control in a fast-paced, high-volume environment.

What you'll do

Client Relationship Management

• Build and maintain strong, trusted relationships with external clients through regular engagement and structured client-facing meetings.
• Act as the primary escalation point for all SBL-related client issues, ensuring timely and effective resolution.
• Provide dedicated support to business desks for client queries and issues.
• Oversee accurate monthly fee accruals to prevent P&L adjustments.
• Liaise with internal partners across Product Control, Settlements, Prime Brokerage, and Asset Servicing to ensure seamless end-to-end trade lifecycle support.
• Maintain a robust control environment by continuously monitoring processes and risks, and escalating issues proactively
• Lead the delivery of team-initiated projects from requirements definition through to production release.
• Partner with the business to define new trading flows and key responsibilities for new products and processes.
• Supervise and develop junior team members, acting as first point of escalation for internal and external issues.
• Conduct regular one-to-one meetings, support performance reviews, and contribute to individual development planning.
• Actively participate in recruitment, onboarding, and team retention initiatives.
• Identify opportunities to reduce operational risk through enhanced controls and process re-engineering.
• Contribute to automation and straight-through processing (STP) initiatives, including the use of digital tools, robotics, and workflow technologies.
• Provide input into strategic platform initiatives that reduce manual touchpoints and align technology delivery to business goals.

What we need from you

Core Competencies

• Client Focus: A strong client service orientation with the ability to build trust and manage relationships at a senior level.
• Communication: Clear, confident, and influential communicator — both written and verbal — capable of engaging a wide range of stakeholders.
• Risk Mindset: A proactive approach to identifying and mitigating operational risk, with a strong control-oriented mindset.
• Problem Solving: Analytical thinker who draws on diverse information sources to make sound, evaluative judgements in dynamic situations.
• Leadership: Demonstrated ability to lead, motivate, and develop a team in a high-pressure environment.
• Collaboration: Energetic, flexible, and proactive team player who can work effectively across functions and geographies.
• Experience in Securities Borrowing & Lending, Prime Brokerage, or a related capital markets operations function.
• Familiarity with trade lifecycle processes across Fixed Income or Equity products.
• Exposure to project delivery, including business requirements definition and user acceptance testing.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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