Job Description
Are you looking for a career move that will put you at the heart of the global payments industry? Bring your leadership in product ownership, development, commercialisation, industry knowledge, and strategic thinking to Citi’s WorldLink Cross Border Payments team.
Shape your career with Citi. By joining our team, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in London since 1902, making it one of the first foreign banks to open an office in the UK.
Team/Role Overview:
WorldLink is an industry leading cross-border payments solution that enables clients to execute cross-currency transactions, providing global access, integrated foreign exchange (FX), and flexible payment optionality via various execution methods.
As a Director of Product Management, you will have end-to-end global product oversight and accountability for core product capabilities. This high-visibility role requires close collaboration with cluster and country product management teams, technology, operations, sales, second line of defence, and functional partners to ensure WorldLink delivers an uninterrupted client offering, alongside strategic planning to ensure future-ready capabilities that meet evolving client expectations.
What you'll do:
- Drive product management, oversight, development, enhancements, gap remediation, and strategic roadmaps, coordinating across a diverse range of stakeholders.
- Navigate, influence, and negotiate with senior leadership, cluster business heads, external partners, and key market infrastructures to drive strategic alignment and execution.
- Innovate and evolve the product suite to deliver best-in-class, frictionless client experiences.
- Initiate and drive transformational change, process improvements, and departmental initiatives to optimise the operational aspects of the product.
- Develop detailed work plans, schedules, business and investment proposals, project estimates, and status reports.
- Demonstrate a strong risk and compliance focus by proactively assessing and managing product risks across regions and workstreams, ensuring timely mitigation to avoid client and operational impacts.
- Leverage a strong commercial focus to drive revenue growth, influence commercialisation frameworks, and shape the product investment portfolio to maximise return on investment (ROI) and meet multi-year growth targets.
- Analyse competitive landscapes, macroeconomic trends, and regulatory shifts to proactively position Citi as the premier global cross-border payments provider.
- Lead, mentor, and inspire a high-performing, diverse global team of product managers, fostering a culture of intellectual curiosity, collaboration, and continuous professional development.
What we'll need from you:
- Significant progressive product management and leadership experience within the payments industry.
- Deep understanding of global clearing systems, FX market structures, and emerging payment trends (ISO 20022, digital assets, open banking).
- Exceptional communication and presentation skills, with a proven ability to articulate complex financial and technical concepts to internal and external leadership teams.
- Demonstrated ability to influence, negotiate, and build consensus across highly matrixed global organisations, diverse cultures, and competing business priorities.
- Deep understanding of risk, compliance, and control frameworks (e.g., AML, Sanctions, KYC, and operational risk) associated with the global movement of funds.
- Proven track record of conceptualising a business vision and successfully executing large-scale product transformations.
- Proven experience in building, leading, and developing high-performing, diverse global teams, with a strong focus on talent retention and mentorship.
- Ability to work in a fast-moving environment and as part of a dynamic global team.
- Ability to handle challenging situations with composure, guiding other parts of the organisation and making clear, actionable recommendations.
- Undergraduate degree or equivalent third-level qualification. A Master's degree in a business discipline is preferred.
What we can offer you:
This role offers a prestigious opportunity to assume a leadership position within the WorldLink Cross Border Payments product organisation. You will be provided with a global platform to showcase your strategic capabilities, drive industry-wide transformation, and accelerate your career trajectory within Citi.
By joining Citi, you will be part of a collaborative, hybrid working environment (up to 2 days working from home per week) and receive a highly competitive compensation package, including performance-based incentives, comprehensive health and wellness benefits, and robust retirement savings plans. Discover more here.
Citi is committed to ensuring our workplace is an inclusive environment where everyone can thrive as their authentic self. We empower our leaders to drive change, inspire teams, and shape the future of global finance.
Does it sound like Citi has everything you need? Apply today to discover the true extent of your capabilities.
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Job Family Group:
Product Management and Development------------------------------------------------------
Job Family:
Product Performance Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial services and products. We strive to create the best outcomes for our clients and customers with financial ingenuity that leads to solutions that are simple, creative and responsible.
"We consistently assess Citi’s role in response to three questions: What are we doing to help create inclusive and resilient communities? How can we use our voice to help drive dialogue toward solutions? Is Citi walking the talk — are we doing the right things within our own firm? The short answer to all three of these questions continues to be the same: that we can and should do more."
— Michael L. Corbat, CEO
| Workplace Initiatives | |
| Program for parents returning to work after Parental Leave? | Yes- Open for vacancies in November 2019 |
| Leadership development programs? | Yes |
| Mentoring programs? | Yes |
| Coaching programs? | Yes |
| Employee-led diversity networks? | Yes |
| Internal women’s networking groups? | Yes |
| Open to discussing flexible work arrangements at interview stage? | Yes |
| No. of weeks paid maternity leave at full salary: | up to 26 weeks |
| Minimum weeks tenure required to be eligible for paid maternity leave: | 26 weeks |
| No. of weeks paid paternity leave at full salary: | 2 weeks |
| Minimum tenure required to be eligible for paid paternity leave: | 26 weeks |
| Workplace Initiatives | |
| Gender pay gap reporting information 2017 (UK): | |
| Average pay gap: | 43.50% |
| Median pay gap: | 32.00% |
| Average bonus gap: | 71.60% |
| Median bonus gap: | 71.40% |
| Signatory of the UK Women in Finance Charter? | Yes |
| Targets to raise the number of women in leadership? | Yes |
| Targets to raise the number of BAME individuals in leadership? | Yes |
| Listed in the Bloomberg Diversity & Inclusion Index? | Yes |
Returner Programme
The Citi Returner Programme is a supportive hiring programme, designed to help you transition from a career break into a career within financial services. You may have worked in the finance sector, the tech sector or another industry all together! We value your knowledge, skills and experience, regardless of how and where you have developed them. We believe that hiring people from different backgrounds with diverse perspectives brings advantages to our teams.
The programme will start in January 2020 and Returners will benefit from a structured and in-depth induction to help them transition successfully back into the workplace, followed by a tailored programme of professional development and learning delivered over a period of 15-18 months, dependent on the role and career pathway.
Returners will undertake professional qualifications as part of the programme and enjoy the benefits of being part of a supportive cohort. Citi recognises the importance of flexible working arrangements and is happy to explore these with you.
Eligible candidates will –
• Have been on a career break for at least two years
• Be looking to start the next phase of their career in financial services, in a range of roles, including operations and technology
• Demonstrate natural curiosity and be motivated to learn new skills
• Exhibit excellent leadership and communication skills
The returner programme will be open for applications on the 1st September 2019.