Job Description
End Date
Monday 31 August 2026Salary Range
£61,344 - £68,160We support flexible working – click here for more information on flexible working options
Flexible Working Options
Job ShareJob Description Summary
We’re looking for a TWO (2) highly motivated Segment Managers to help drive the delivery, performance and customer experience of a priority customer segment. You’ll turn customer and commercial insight into clear actions, lead delivery across product, proposition, marketing, journeys and servicing teams, and track the impact of activity on customer and business outcomes.Job Description
SALARY:
£61,344 - £68,160 pa
LOCATION(S):
Bristol, Birmingham, Edinburgh, Leeds and Manchester
HOURS:
35 hours per week
WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.
ABOUT THIS OPPOTUNITY
Help shape the future experience of one of our most important customer segments.
We’re looking for two Segment Managers to join our Consumer Segment Function and help deliver better outcomes for Later Life customers. This customer group plays a significant role in the Group’s growth, retention and engagement ambitions, and you'll have the opportunity to influence propositions, customer journeys and strategic priorities that make a real difference.
Working across the Group, you’ll combine customer insight, commercial understanding and proposition development expertise to identify opportunities, shape recommendations and drive delivery. You’ll work with colleagues across product, digital, marketing, servicing, finance and risk teams to ensure activity remains focused on what matters most to customers and delivers measurable business outcomes.
As a Segment Manager, you'll:
Drive performance across key measures including retention, engagement, balances, income and customer outcomes.
Use customer, commercial, behavioural and market insight to identify opportunities and support evidence-based decision making.
Support the development and delivery of strategic roadmaps, ensuring priorities translate into clear actions and measurable outcomes.
Shape customer propositions, journeys and engagement activity that improve both customer and commercial performance.
Coordinate delivery across multiple teams and disciplines, maintaining momentum and removing barriers to execution.
Champion inclusive and responsible customer outcomes, ensuring accessibility, vulnerability and digital inclusion considerations are embedded throughout delivery activity.
WHY LBG?
Like the modern Britain we serve, we’re evolving. Investing in our people, data and technology to transform how we meet the changing needs of millions of customers.
You'll join a business focused on shaping finance as a force for good, where colleagues are empowered to challenge thinking, bring new ideas and help create better outcomes for customers. Whether developing new propositions, improving customer experiences or influencing strategic decisions, you'll have the opportunity to make a meaningful impact while continuing to grow your career.
WHAT YOU'LL NEED
Business & Commercial Insight
You'll use customer, market and commercial insight to understand performance drivers, identify opportunities and support decisions that improve customer and business outcomes.
Critical Thinking
You'll analyse complex information, assess options and translate insight into practical recommendations, creating clarity for stakeholders and supporting informed decision making.
Customer Centricity
You'll demonstrate a strong understanding of customer needs and use those insights to shape propositions, journeys and engagement activity that improve customer experiences and outcomes.
Data Literacy
You'll be comfortable interpreting customer and commercial data, identifying trends and generating insights that support proposition development and performance improvement.
Managing Key Relationships
You'll build effective relationships across multiple teams, coordinating activity and influencing stakeholders to deliver agreed outcomes in a complex organisational environment.
Risk Management
You'll confidently operate within governance, risk and control frameworks, helping ensure strong customer, conduct and commercial outcomes.
And any experience of this would be really useful
Financial services or regulated industry experience.
Proposition development, customer journey design or customer experience improvement.
Experience delivering performance improvement initiatives across large organisations.
Knowledge of customer segmentation, retention or engagement strategies.
Experience balancing commercial objectives with customer and conduct outcomes.
ABOUT WORKING FOR US
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel they belong and can perform at their best, regardless of background, identity, culture or working style. We welcome applications from all suitably qualified candidates and are committed to creating an inclusive recruitment process. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we'll work with you to provide the support you need.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
We're changing financial services, and we want you to join us.
We're the UK's largest financial services group, with our 25 million customers and a history stretching back more than 300 years.
We pride ourselves on creating a great environment for colleagues to work in, one which is inclusive and driven by our values. This is critical to our business success as we know that colleagues who can show up to work as themselves are those that bring their best.
We're an inclusive and open organisation with a scale that creates a vast range of roles and opportunities. We offer a plenty of options for continual personal growth and you'll be part of a culture which embraces diversity of talent, creativity, skills and thinking among our teams.
Workplace Initiatives
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Opportunities for people returning from a career break |
Yes our Returner opportunities offer a career path to candidates with a 18 month year break in their career’ with ‘Yes, our Returner opportunities are aimed at candidates who have had a 18 month or more career break |
|
Leadership development programmes? |
Yes |
|
Mentoring programmes? |
Yes |
|
Coaching programmes? |
Yes |
|
Employee-led diversity networks? |
Yes |
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Internal women’s networking groups? |
Yes |
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Open to discussing flexible work arrangements at interview stage? |
Yes |
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No. of weeks paid maternity leave at full salary: |
20 weeks based on full pay + 19 weeks at the current statutory maternity pay rate |
|
Minimum weeks tenure required to be eligible for paid maternity leave: |
No qualifying service period |
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No. of weeks paid paternity leave at full salary: |
6 weeks |
|
Minimum tenure required to be eligible for paid paternity leave: |
No qualifying service period |
|
Gender pay gap reporting information (insert year) (UK): 2022 |
|
|
Average pay gap: |
30.5% |
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Median pay gap: |
33.6% |
|
Average bonus gap: |
62.5% |
|
Median bonus gap: |
69.5% |
|
Signatory of the UK Women in Finance Charter? |
Yes |
|
Targets to raise the number of women in leadership? |
Yes |
|
Targets to raise the number of BAME individuals in leadership? |
Yes |
|
Listed in the Bloomberg Diversity & Inclusion Index? |
Yes |
Flexible Working Policy
We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.
For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.
Flexible Working Policy
We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.
For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.
Returner opportunities
Returning to work after time away can be challenging. That’s why we offer Returner opportunities that are designed to assist people returning to work after a career break of 18 months or more and our roles are permanent from the day one. Whether you’ve been away from work due to parenthood, illness, or even travel, we’re looking forward to hearing from you as we continue to grow!
What can you expect?
Coming back into the world of work after a career break can be really daunting – and we therefore know how important flexibility is. We’re very aware that ‘normal’ office hours aren’t always doable, so will happily have the discussion about different working patterns with you.
These roles have been created with your career break in mind, making sure we are there to support you in your transition back to work. You will be brought in on a permanent contract and given meaningful work from day one. Plus, you’ll be paired with a buddy or mentor from your team to help guide you along the way. You’ll also benefit from being part of the wider Returners Community and have the chance to create a personal development plan that works for you.
Who are we looking for?
While banking or professional services experience is desirable, especially for some roles, we care more about the transferable skills you can bring to our business.
Testimonials
I had a good network of colleagues already working for Lloyds Banking Group, who were all very passionate about their roles - so it felt the right choice for me and gave me the courage to apply for a Business Analyst role through the Returners. It was a seamless recruitment experience and I was offered a role in the work I wanted to do.
Olufunke Oladinni, Business Analyst
I love being a Project Manager, and I can’t recommend the Lloyds Banking Group Returners enough. It’ll springboard your career, giving you the best opportunity to relaunch yourself and maximise your full potential.
Justin Pierce, Project Manager