Job Description
End Date
Sunday 30 August 2026Salary Range
£85,493 - £100,580We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job ShareJob Description Summary
.Job Description
JOB TITLE: Lead Technical Application Service Specialist
SALARY: £85,493 - £110,000
LOCATION: Edinburgh
HOURS: Full time, 2-year fixed term contract
WORKING PATTERN: Hybrid
Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.
About this opportunity
Help shape the resilience of services that support millions of customer payments every day.
We're looking for a Lead Technical Application Service Specialist to provide technical service leadership across our Payments Platform. You'll play a key role in protecting customers and colleagues by ensuring critical payment services remain resilient, secure and well controlled.
Working across engineering, product, operations, suppliers and business teams, you'll help drive the evolution of our production services towards more automated, observable and data-driven ways of working. This is an opportunity to influence service strategy, strengthen operational resilience and deliver meaningful improvements to customer outcomes.
Key responsibilities include:
Providing technical leadership to improve service reliability, availability and recoverability across critical payment services.
Leading complex incident recovery and service restoration activities across internal and supplier-supported environments.
Driving problem management and root cause analysis activities to reduce recurring service issues.
Improving operational processes, controls and service governance to strengthen production stability.
Using service data, monitoring and observability insights to identify risks and opportunities for improvement.
Partnering with engineering and product teams to embed resilience, scalability and operational readiness into service design and delivery.
About us
If you think all banks are the same, you'd be wrong.
We're an innovative, fast-changing business that's shaping finance as a force for good. We're focused on creating a more sustainable and inclusive future for our customers, businesses and communities.
Together we're building a purpose-led organisation where colleagues are empowered to grow, develop and make a real difference.
What you'll need
Service Management: Experience leading service management activities across complex, business-critical technology environments, including incident, problem, change and operational readiness processes.
IT Operations: Ability to manage and improve production services, ensuring reliability, availability, recoverability and operational control.
Continuous Improvement: Experience identifying trends, reducing operational risk and delivering measurable service improvements through automation and process optimisation.
Data Analysis: Ability to use operational, service and performance data to identify risks, prioritise actions and inform decision-making.
Stakeholder Management: Experience building effective relationships across engineering, business, risk, supplier and operations teams, translating technical issues into clear business outcomes.
Leadership: Ability to coach and support colleagues, create clarity during incidents and drive shared accountability for service excellence.
And any experience of this would be really useful
Supporting payment services such as CHAPS, Faster Payments, BACS, SWIFT, International Payments or payment gateways.
Experience working within operational resilience or regulated financial services environments.
Knowledge of observability and monitoring platforms such as ServiceNow, Dynatrace or Splunk.
Experience with Site Reliability Engineering practices, cloud-hosted services or modern automation approaches.
Working with third-party service providers, managed service partners or distributed teams.
Relevant qualifications in ITIL, service management, resilience, cloud technologies or payments operations.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We're disability confident, and we'll make reasonable adjustments to our recruitment processes wherever needed. We welcome applications from people of all backgrounds and experiences and are committed to creating an inclusive environment where everyone can succeed.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, including discounted shopping
30 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous family-friendly policies
Want to do amazing work that's interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
We're changing financial services, and we want you to join us.
We're the UK's largest financial services group, with our 25 million customers and a history stretching back more than 300 years.
We pride ourselves on creating a great environment for colleagues to work in, one which is inclusive and driven by our values. This is critical to our business success as we know that colleagues who can show up to work as themselves are those that bring their best.
We're an inclusive and open organisation with a scale that creates a vast range of roles and opportunities. We offer a plenty of options for continual personal growth and you'll be part of a culture which embraces diversity of talent, creativity, skills and thinking among our teams.
Workplace Initiatives
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Opportunities for people returning from a career break |
Yes our Returner opportunities offer a career path to candidates with a 18 month year break in their career’ with ‘Yes, our Returner opportunities are aimed at candidates who have had a 18 month or more career break |
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Leadership development programmes? |
Yes |
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Mentoring programmes? |
Yes |
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Coaching programmes? |
Yes |
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Employee-led diversity networks? |
Yes |
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Internal women’s networking groups? |
Yes |
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Open to discussing flexible work arrangements at interview stage? |
Yes |
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No. of weeks paid maternity leave at full salary: |
20 weeks based on full pay + 19 weeks at the current statutory maternity pay rate |
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Minimum weeks tenure required to be eligible for paid maternity leave: |
No qualifying service period |
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No. of weeks paid paternity leave at full salary: |
6 weeks |
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Minimum tenure required to be eligible for paid paternity leave: |
No qualifying service period |
|
Gender pay gap reporting information (insert year) (UK): 2022 |
|
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Average pay gap: |
30.5% |
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Median pay gap: |
33.6% |
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Average bonus gap: |
62.5% |
|
Median bonus gap: |
69.5% |
|
Signatory of the UK Women in Finance Charter? |
Yes |
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Targets to raise the number of women in leadership? |
Yes |
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Targets to raise the number of BAME individuals in leadership? |
Yes |
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Listed in the Bloomberg Diversity & Inclusion Index? |
Yes |
Flexible Working Policy
We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.
For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.
Flexible Working Policy
We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.
For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.
Returner opportunities
Returning to work after time away can be challenging. That’s why we offer Returner opportunities that are designed to assist people returning to work after a career break of 18 months or more and our roles are permanent from the day one. Whether you’ve been away from work due to parenthood, illness, or even travel, we’re looking forward to hearing from you as we continue to grow!
What can you expect?
Coming back into the world of work after a career break can be really daunting – and we therefore know how important flexibility is. We’re very aware that ‘normal’ office hours aren’t always doable, so will happily have the discussion about different working patterns with you.
These roles have been created with your career break in mind, making sure we are there to support you in your transition back to work. You will be brought in on a permanent contract and given meaningful work from day one. Plus, you’ll be paired with a buddy or mentor from your team to help guide you along the way. You’ll also benefit from being part of the wider Returners Community and have the chance to create a personal development plan that works for you.
Who are we looking for?
While banking or professional services experience is desirable, especially for some roles, we care more about the transferable skills you can bring to our business.
Testimonials
I had a good network of colleagues already working for Lloyds Banking Group, who were all very passionate about their roles - so it felt the right choice for me and gave me the courage to apply for a Business Analyst role through the Returners. It was a seamless recruitment experience and I was offered a role in the work I wanted to do.
Olufunke Oladinni, Business Analyst
I love being a Project Manager, and I can’t recommend the Lloyds Banking Group Returners enough. It’ll springboard your career, giving you the best opportunity to relaunch yourself and maximise your full potential.
Justin Pierce, Project Manager