Senior Vice President, FX Operations Product Management Lead – Cross Border Payments & Custody FX

Job Description: Senior Vice President, FX Operations Product Management – Cross Border Payments & Custody FX

The Global FX Operations Product Management team sits within the FX Operations team in Markets.  This team is responsible for partnering with stakeholders front to back within FX and other divisions within Citi in delivering FX solutions to clients leveraging Citi’s significant FX franchise.  Specifically, the team partners with the Treasury and Trade Solutions (TTS), and Securities Services organisations with supporting FX capabilities.

Citi’s Cross Border Payments franchise supports clients in 120+ currencies through a variety of payment rails, pricing styles and workflow solutions.  With one of the largest FX franchises and onshore local markets capability and reach, this role represents a significant opportunity to contribute directly to Citi's strategic objectives, shaping the future of financial services.  This area is going through significant platform transformation and is critical to Citi's strategic initiative in FX. 

Role Summary

We are seeking a highly motivated and experienced FX Payments product manager to join our FX Operations Product Management team focused on supporting, transforming and growing the Cross Border Payments and Custody FX business. This role will be instrumental in driving the strategic development, management, and execution of FX Operations systems and process that support FX Payments activity. The successful candidate will play a key role in identifying market opportunities, fostering strategic alliances, and delivering cutting-edge FX products that meet the evolving needs of our clients and enhance our competitive position. 

Key Responsibilities

Strategic Product Development & Innovation

• Identify, evaluate, and prioritize new FX product opportunities and innovation initiatives focused on Cross Border Payments and Custody, aligning with the overall business and operations strategy.
• Work closely with other product managers, the product development team, technology and partners to deliver the transformation journey.
• Working with management, business and other partners to create client driven product roadmaps and strategy informed by market research and competitor analysis
• Collaborate with internal stakeholders (e.g. TTS and Securities Services, Sales, Trading, Technology, Legal, Compliance, Risk) to ensure product feasibility, regulatory adherence, and successful launch.

Clients & Partnership Management

• Work closely with select clients in partnership with different business units to create compelling solutions
• Source, evaluate, and establish strategic partnerships with Citi’s Services business, technology providers, and other external entities that can enhance our FX product offering.
• Develop and maintain strong relationships with partners, fostering collaborative environments for joint product development and go-to-market strategies.
• Monitor partnership performance and identify opportunities for optimization and growth.

Product Lifecycle Management

• Manage the end-to-end product lifecycle for assigned FX products, from ideation to launch, growth, and eventual retirement.
• Work with product managers and developers to elaborate requirements and build cutting edge FX products suitable for Payments.
• Oversee product testing, validation, and quality assurance processes.
• Monitor product performance, gather client feedback, and iterate on product features and enhancements.
• Ensure products comply with all relevant internal policies and external regulations.

Market Intelligence & Thought Leadership

• Stay abreast of industry trends, technological advancements, and regulatory changes impacting the FX market.
• Represent the firm at industry conferences, seminars, and client engagements, positioning as a thought leader.
• Contribute to internal knowledge sharing and best practices within the FX product team.

Qualifications

Education

• Bachelor’s degree in Finance, Engineering, Computer Science, or a related field.

Experience

• Extensive experience in product management within the financial services industry, with a strong focus on foreign exchange (FX) products.
• Solid understanding of FX markets, risk management, trading mechanisms and regulatory landscape.
• Cross currency payments FX and/or Custody FX experience required
• Knowledge of operational processes, payment systems, payment rails, payment methods and treasury workflows
• Understanding of regulation differences in local markets vs offshore
• Proven track record of successfully launching new products and managing product lifecycles.

Skills

• Strategic Thinking: Ability to analyze complex problems, identify opportunities, and develop strategic solutions.
• Product Management Expertise: Strong understanding of Agile product development methodologies, roadmap planning, and go-to-market strategies.
• Relationship Management: Excellent interpersonal and communication skills with the ability to build and maintain strong relationships with internal and external stakeholders.
• Communication: Exceptional verbal and written communication skills, with the ability to articulate complex concepts clearly and concisely to diverse audiences.
• Technical Acumen: Familiarity with relevant technologies and platforms impacting FX markets (e.g., APIs, blockchain, AI/ML, cloud computing).
• Leadership: Ability to lead cross-functional teams, influence stakeholders, and drive consensus.
• Results-Oriented: A proactive and driven individual with a strong commitment to achieving business objectives.
• Technology: Ability to understand technology concepts, converse with tech teams as well challenge architecture and direction

Preferred Skills

• Knowledge of global financial regulations impacting FX.
• Experience in cross border FX and/or Custody FX payments transformation
• Understanding of Digital Assets, and how they impact payment workflows
• Data analytics e.g. python, SQL

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