Job Description
Overview
The MCA Automation Analyst is responsible for identifying and driving the automation, optimization, and continuous improvement of Citi's Manager Control Assessment (MCA) processes. This role partners with Risk, Control, Compliance, and Technology teams to design and implement automated solutions, streamline control execution, enhance reporting capabilities, and strengthen governance oversight. The individual will leverage data analytics and technology solutions to improve the effectiveness, efficiency, and transparency of the MCA program while ensuring compliance with Citi's Policies, Standards, and regulatory expectations.
Key Responsibilities
Help Design, Develop and implement automation solutions to support the end-to-end MCA lifecycle, including Risk and Control Assessments (RCA), controls monitoring, issue tracking, and reporting.
Review Design, build, and maintain, data models, and management information reporting for MCA activities and control effectiveness monitoring.
Partner with Control owners, risk, and technology stakeholders to identify automation opportunities and deliver scalable solutions that reduce manual effort and improve data quality.
Utilize data analytics to identify trends, exceptions, control weaknesses, and emerging risks within the MCA framework.
Support the transformation and optimization of MCA processes through workflow automation, reporting enhancements, and integration of risk and control data sources.
Develop governance and reporting frameworks that provide senior management, governance committees, regulators, and other stakeholders with accurate, timely, and actionable insights.
Ensure data integrity, completeness, and consistency across MCA systems, reporting platforms, and governance processes.
Support the preparation of executive-level reporting, including key control indicators (KCIs), MCA metrics, thematic analysis, and risk insights.
Collaborate with governance committees and control functions to monitor action plans, track remediation activities, and drive accountability for control-related issues.
Gather business requirements and translate them into functional and technical specifications for automation initiatives and reporting enhancements.
Support testing, implementation, and user adoption of MCA automation solutions and process improvements.
Qualifications
Several years of experience in Operational Risk, MCA, Risk & Controls, Compliance, Internal Audit, Governance, or related functions within the financial services industry.
Strong understanding of Citi's MCA framework, Operational Risk Management principles, and Risk and Control methodologies.
Experience designing and implementing automation solutions for risk, control, governance, or regulatory processes.
Strong analytical and problem-solving skills with the ability to interpret complex risk and control data.
Experience with data analytics, reporting, and visualization tools such as Power BI, Tableau, Alteryx, SQL, Python, or similar technologies will be a plus.
Knowledge of process improvement methodologies and automation frameworks.
Ability to identify process gaps, evaluate control effectiveness, and recommend sustainable solutions.
Excellent verbal and written communication skills, including the ability to interact effectively with senior leadership and cross-functional stakeholders.
Strong project management and stakeholder management skills with the ability to manage multiple priorities in a fast-paced environment.
Advanced proficiency in Microsoft Excel, PowerPoint, Word, and data visualization tools.
Preferred Skills
Experience with MCA systems, GRC platforms, workflow automation tools, and reporting technologies.
Knowledge of Agile delivery methodologies and technology implementation practices.
Experience supporting regulatory examinations, audits, and remediation initiatives.
Familiarity with data governance, data quality management, and enterprise control frameworks.
Education
Degree in Risk Management, Information Systems, Data Analytics, Technology, or equivalent professional experience.
What we offer
At Citi, you will work at the intersection of data, finance, and commercial strategy, contributing to decisions that have real impact across a global organization. This role offers meaningful autonomy, cross-functional collaboration, and the opportunity to grow your analytical and governance expertise within a high-performing team.
A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside team connection.
Exposure to complex, high-value commercial and financial decisions that directly shape vendor strategy at a global scale.
Access to learning and development resources that support your growth in data analytics, financial governance, and emerging technologies.
The opportunity to work across finance, sourcing, and technology functions, broadening your professional network and cross-functional expertise.
Wellbeing support and work-life balance initiatives designed to help you perform at your best.
Competitive financial benefits and a rewards package aligned to your experience and contribution.
Apply today to bring your data and governance expertise to a role where your analysis shapes commercial outcomes at one of the world's leading financial institutions.
If you are a highly motivated, results-oriented individual with a passion for technology risk management, we encourage you to apply!
#LI-OD1
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Job Family Group:
Controls Governance & Oversight------------------------------------------------------
Job Family:
Managers Control Self-Assessment------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Analytical Thinking, Assessment, Business Insights, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Digital Skills (Including AI), Risk Management Lifecycle, Stakeholder Management.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial services and products. We strive to create the best outcomes for our clients and customers with financial ingenuity that leads to solutions that are simple, creative and responsible.
"We consistently assess Citi’s role in response to three questions: What are we doing to help create inclusive and resilient communities? How can we use our voice to help drive dialogue toward solutions? Is Citi walking the talk — are we doing the right things within our own firm? The short answer to all three of these questions continues to be the same: that we can and should do more."
— Michael L. Corbat, CEO
| Workplace Initiatives | |
| Program for parents returning to work after Parental Leave? | Yes- Open for vacancies in November 2019 |
| Leadership development programs? | Yes |
| Mentoring programs? | Yes |
| Coaching programs? | Yes |
| Employee-led diversity networks? | Yes |
| Internal women’s networking groups? | Yes |
| Open to discussing flexible work arrangements at interview stage? | Yes |
| No. of weeks paid maternity leave at full salary: | up to 26 weeks |
| Minimum weeks tenure required to be eligible for paid maternity leave: | 26 weeks |
| No. of weeks paid paternity leave at full salary: | 2 weeks |
| Minimum tenure required to be eligible for paid paternity leave: | 26 weeks |
| Workplace Initiatives | |
| Gender pay gap reporting information 2017 (UK): | |
| Average pay gap: | 43.50% |
| Median pay gap: | 32.00% |
| Average bonus gap: | 71.60% |
| Median bonus gap: | 71.40% |
| Signatory of the UK Women in Finance Charter? | Yes |
| Targets to raise the number of women in leadership? | Yes |
| Targets to raise the number of BAME individuals in leadership? | Yes |
| Listed in the Bloomberg Diversity & Inclusion Index? | Yes |
Returner Programme
The Citi Returner Programme is a supportive hiring programme, designed to help you transition from a career break into a career within financial services. You may have worked in the finance sector, the tech sector or another industry all together! We value your knowledge, skills and experience, regardless of how and where you have developed them. We believe that hiring people from different backgrounds with diverse perspectives brings advantages to our teams.
The programme will start in January 2020 and Returners will benefit from a structured and in-depth induction to help them transition successfully back into the workplace, followed by a tailored programme of professional development and learning delivered over a period of 15-18 months, dependent on the role and career pathway.
Returners will undertake professional qualifications as part of the programme and enjoy the benefits of being part of a supportive cohort. Citi recognises the importance of flexible working arrangements and is happy to explore these with you.
Eligible candidates will –
• Have been on a career break for at least two years
• Be looking to start the next phase of their career in financial services, in a range of roles, including operations and technology
• Demonstrate natural curiosity and be motivated to learn new skills
• Exhibit excellent leadership and communication skills
The returner programme will be open for applications on the 1st September 2019.