Job Description
End Date
Saturday 26 September 2026Salary Range
£126,523 - £148,850We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job ShareJob Description Summary
.Job Description
JOB TITLE: Lab Product Owner – Relationship Management
SALARY:
£126,523 - £148,850 pa
LOCATION(S):
London / Birmingham / Bristol / Edinburgh
HOURS:
Full time – 35 hours per week
WORKING PATTERN:
Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.
Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
About this opportunity
We're looking for an experienced and visionary Lab Product Owner to lead the transformation of Relationship Management across Business & Commercial Banking (BCB)
This is a senior leadership role responsible for shaping the product vision, strategy and delivery of relationship management capabilities that help colleagues build stronger customer relationships and deliver better outcomes. Working across business and technology teams, you'll bring together people, processes, data and technology to drive meaningful change at scale.
You'll play a central role in the evolution of customer relationship management capabilities, ensuring that innovation, data-driven decision making and emerging AI technologies are applied responsibly to improve colleague and customer experiences.
What you'll be doing
Define and lead the vision, strategy and roadmap for the Relationship Management Transformation Lab.
Drive the evolution of relationship management and CRM capabilities, ensuring delivery of measurable business outcomes.
Lead complex transformation activity across business and technology teams, balancing priorities, investment and delivery objectives.
Build strong partnerships with senior stakeholders and technology partners to align priorities and maximise value.
Oversee governance, funding, performance measures and outcome tracking to ensure successful delivery against agreed objectives.
Develop high-performing, multidisciplinary teams and foster a culture of innovation, accountability and continuous improvement.
About us / Why Lloyds Banking Group
Like the modern Britain we serve, we're evolving. Investing in technology, data and digital capabilities is helping us transform how we support customers, colleagues and communities.
We're creating simpler, more personalised and more intelligent experiences and we're looking for leaders who can combine strategic thinking, delivery excellence and innovation to help us achieve our ambitions.
This is an opportunity to influence large-scale transformation, work closely with senior leaders and help shape the future of relationship management within one of the UK's leading financial services organisations.
What you'll need
Strong product leadership experience with accountability for defining vision, strategy, roadmap and outcomes.
Experience leading large-scale business transformation or platform delivery within a regulated environment.
Expertise in customer relationship management, customer servicing and customer journey transformation.
Ability to build effective relationships and influence senior stakeholders across business and technology functions.
Experience leading multidisciplinary teams and creating an environment that supports collaboration, innovation and continuous learning.
Strong delivery focus with experience managing priorities, investment decisions and measurable business outcomes.
And any experience of this would be really useful
Experience delivering CRM transformation using market-leading CRM platforms.
Experience applying Generative AI, Agentic AI or data-led decision making to improve operational or customer outcomes.
Experience working within agile delivery environments and partnering closely with engineering teams.
This is a place for you…
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.
Benefits
30 days' holiday, with bank holidays on top.
Generous pension contribution.
Discretionary annual performance award.
Flexible benefits package.
Access to wellbeing and family support programmes.
Opportunities for learning, development and career progression across the Group.
Ready to apply?
If you're excited by the opportunity to lead large-scale transformation, shape the future of AI-enabled relationship management and deliver meaningful outcomes for customers and colleagues, we'd love to hear from you.
Together we have a key role to play in shaping the bank of the future. Join us and help create the next generation of banking services.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
We're changing financial services, and we want you to join us.
We're the UK's largest financial services group, with our 25 million customers and a history stretching back more than 300 years.
We pride ourselves on creating a great environment for colleagues to work in, one which is inclusive and driven by our values. This is critical to our business success as we know that colleagues who can show up to work as themselves are those that bring their best.
We're an inclusive and open organisation with a scale that creates a vast range of roles and opportunities. We offer a plenty of options for continual personal growth and you'll be part of a culture which embraces diversity of talent, creativity, skills and thinking among our teams.
Workplace Initiatives
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Opportunities for people returning from a career break |
Yes our Returner opportunities offer a career path to candidates with a 18 month year break in their career’ with ‘Yes, our Returner opportunities are aimed at candidates who have had a 18 month or more career break |
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Leadership development programmes? |
Yes |
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Mentoring programmes? |
Yes |
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Coaching programmes? |
Yes |
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Employee-led diversity networks? |
Yes |
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Internal women’s networking groups? |
Yes |
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Open to discussing flexible work arrangements at interview stage? |
Yes |
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No. of weeks paid maternity leave at full salary: |
20 weeks based on full pay + 19 weeks at the current statutory maternity pay rate |
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Minimum weeks tenure required to be eligible for paid maternity leave: |
No qualifying service period |
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No. of weeks paid paternity leave at full salary: |
6 weeks |
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Minimum tenure required to be eligible for paid paternity leave: |
No qualifying service period |
|
Gender pay gap reporting information (insert year) (UK): 2022 |
|
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Average pay gap: |
30.5% |
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Median pay gap: |
33.6% |
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Average bonus gap: |
62.5% |
|
Median bonus gap: |
69.5% |
|
Signatory of the UK Women in Finance Charter? |
Yes |
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Targets to raise the number of women in leadership? |
Yes |
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Targets to raise the number of BAME individuals in leadership? |
Yes |
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Listed in the Bloomberg Diversity & Inclusion Index? |
Yes |
Flexible Working Policy
We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.
For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.
Flexible Working Policy
We take pride in being a leader in flexibility and offer a wide array of flexible working options for different circumstances. How you work and the options available will depend on the role you're in, but we aim to offer the flexibility needed by everyone.
For many of our office-based roles, we work in hybrid ways, which involves spending at least two days per week or 40% of their time at one of our office sites. Dependent on your role, other flexible options may be available, such as part-time or compressed hours, complete home-working or job share. ‘Find out how flexible working can work for you’.
Returner opportunities
Returning to work after time away can be challenging. That’s why we offer Returner opportunities that are designed to assist people returning to work after a career break of 18 months or more and our roles are permanent from the day one. Whether you’ve been away from work due to parenthood, illness, or even travel, we’re looking forward to hearing from you as we continue to grow!
What can you expect?
Coming back into the world of work after a career break can be really daunting – and we therefore know how important flexibility is. We’re very aware that ‘normal’ office hours aren’t always doable, so will happily have the discussion about different working patterns with you.
These roles have been created with your career break in mind, making sure we are there to support you in your transition back to work. You will be brought in on a permanent contract and given meaningful work from day one. Plus, you’ll be paired with a buddy or mentor from your team to help guide you along the way. You’ll also benefit from being part of the wider Returners Community and have the chance to create a personal development plan that works for you.
Who are we looking for?
While banking or professional services experience is desirable, especially for some roles, we care more about the transferable skills you can bring to our business.
Testimonials
I had a good network of colleagues already working for Lloyds Banking Group, who were all very passionate about their roles - so it felt the right choice for me and gave me the courage to apply for a Business Analyst role through the Returners. It was a seamless recruitment experience and I was offered a role in the work I wanted to do.
Olufunke Oladinni, Business Analyst
I love being a Project Manager, and I can’t recommend the Lloyds Banking Group Returners enough. It’ll springboard your career, giving you the best opportunity to relaunch yourself and maximise your full potential.
Justin Pierce, Project Manager