5 lead service designer user centred service design team jobs found

FTSE Russell | Senior Manager | Location: London / Hybrid FTSE Russell is seeking an experienced, credible and delivery-focused Senior Manager, Controls Framework & RCSA to lead the design, governance, operation and continuous improvement of the first-line Controls Framework and Risk & Control Self-Assessment programme across the global business! This role sits within the FTSE Russell Regulatory, Risk & Controls function and acts as the first-line subject matter expert for controls management, control lifecycle governance, controls rationalisation and RCSA methodology. The role is accountable for establishing a credible, complete and sustainable Controls Framework that enables effective risk identification, control design, control assessment, assurance, root cause analysis, risk appetite monitoring and senior management reporting. The Senior Manager will lead the ongoing uplift of the controls environment across FTSE Russell, including control inventory...

The Markets Operations AI Transformation Programme is a multi‑year transformation programme aimed at fundamentally redesigning how Markets Operations serves customers, manages operational resilience, and automates controls at scale. The programme is a single, integrated transformation of operations process, spanning AI‑enabled customer service, controls automation, incident prevention, and agentic business process automation across LSEG Markets (FX, DSM, PTS, RRS, LCH Ltd, LCH SA).   The role requires an experienced Programme Manager who is comfortable operating in ambiguity, aligning senior stakeholders across Operations, Engineering, Risk and Product, and translating strategic intent into executable plans with clear outcomes, controls and benefits.   Programme & Delivery Management - Own end‑to‑end delivery of defined work-streams within the Markets Operations AI Transformation Programme, from mobilisation through to scaled rollout and benefits realisation. -...

The Head of Mentoring provides strategic and team leadership , programme direction and operational oversight for WIBF’s mentoring portfolio and valued participants, ensuring it delivers a measurable impact for WIBF members across the industry. The role shapes and delivers the long‑term vision for mentoring, strengthens WIBF’s position as the leading organisation for gender‑inclusive professional development, and ensures the programme remains innovative, scalable and is aligned with WIBF’s mission to accelerate gender equity in banking and finance.   What You’ll Gain Further your strategic leadership skills by leading, and delivering through others, a valued, respected and unique mentoring offering   An opportunity to expand your professional network and visibility across WIBF’s volunteer community and the wider financial services sector An opportunity to give back and shape the leadership of the future while contributing to greater gender equity in...

Product Manager, Global Equity and Multi-Asset Indices (EMEA) About the role We’re looking for a Product Manager to help develop and grow FTSE Russell’s Global Equity and Multi-Asset index offering across EMEA. You’ll work at the intersection of index research, product development and commercial execution—partnering with teams across the business and engaging directly with clients to shape solutions that are relevant, scalable and commercially impactful. Location : London (EMEA focus) About the team You will be part of a high-performing product management team responsible for developing and growing FTSE Russell’s Global Equity and Multi-Asset index offerings across EMEA. The role sits within a front-to-back product organisation spanning index research, design, governance, commercialisation and client delivery. You will work closely with index research and policy teams, sales, technology, operations and marketing to scale existing index families, build new...

Senior AI Product Manager - Product & Experience   Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent   Shape meaningful products that improve customer outcomes across financial services and energy.   The Role As a Senior Product Manager within Capco’s Product & Experience practice, you will define, build, and scale AI-enabled products and experiences. You will translate emerging AI capabilities into real-world value, working closely with clients and cross-functional teams to deliver products that are commercially impactful, user-centric, and production-ready within complex, regulated environments.   You will also operate as an AI-enabled Product Manager, leveraging modern AI tooling to accelerate discovery, decision-making, and delivery.   What You’ll Do   Lead product engagements across clients and Capco teams, embedding AI into both product strategy and delivery workflows   Define and...