47 lead service designer user centred service design team jobs found

The User-Centred Service Design Team This role is part of the User-Centred Service Design (UCSD) team. The purpose of our team is to ensure the Bank's services, products and change initiatives work for the people who rely on them every day. We combine service design, user research, content design and UX/product design to help teams look beyond systems, processes and requirements, and understand the human experiences that sit behind them. What makes us distinct is that we operate at the intersection of strategy, delivery and people. We work with some of the Bank's most complex and important programmes, helping teams navigate ambiguity, uncover hidden risks, challenge assumptions and design solutions that are genuinely useful, usable, and adopted by people within the Bank and regulated financial firms. We are also focused on strengthening the Bank to become a more user-centred organisation. This includes building a Bank-wide community of practice, design standards,...

The User-Centred Service Design Team This role is part of the User-Centred Service Design (UCSD) team. The purpose of our team is to ensure the Bank's services, products and change initiatives work for the people who rely on them every day. We combine service design, user research, content design and UX/product design to help teams look beyond systems, processes and requirements, and understand the human experiences that sit behind them. What makes us distinct is that we operate at the intersection of strategy, delivery and people. We work with some of the Bank's most complex and important programmes, helping teams navigate ambiguity, uncover hidden risks, challenge assumptions and design solutions that are genuinely useful, usable, and adopted by people within the Bank and regulated financial firms. We are also focused on strengthening the Bank to become a more user-centred organisation. This includes building a Bank-wide community of practice, design standards,...

This role is part of the User-Centred Service Design (UCSD) team. The purpose of our team is to ensure the Bank's services, products and change initiatives work for the people who rely on them every day. We combine service design, user research, content design and UX/product design to help teams look beyond systems, processes and requirements, and understand the human experiences that sit behind them. What makes us distinct is that we operate at the intersection of strategy, delivery and people. We work with some of the Bank's most complex and important programmes, helping teams navigate ambiguity, uncover hidden risks, challenge assumptions and design solutions that are genuinely useful, usable, and adopted by people within the Bank and regulated financial firms. We are also focused on strengthening the Bank to become a more user-centred organisation. This includes building a Bank-wide community of practice, design standards, training, coaching, and advisory services. We...

Citi Markets is looking for a Business Disruption Risk Analyst to join its 1LOD Business Disruption & Safety Risk (BDSR) team, playing a central role in delivering Citi's regulatory Operational Resilience Programme across Markets. In this position, you will assess and manage business disruption and operational risks, ensuring Citi operates within its defined risk appetite while contributing to the bank's financial stability and long-term resilience. This is an opportunity to shape governance, strengthen controls, and support enterprise-level risk frameworks at one of the world's leading global banks. Responsibilities Lead risk and control assessments across business disruption and operational risk areas, providing clear mitigation recommendations that protect Citi and its clients. Support the delivery of Citi's regulatory Operational Resilience Programme, executing enterprise framework milestones within the Markets business and ensuring timely progress against key...

Purpose of the role The Senior Associate is part of the Core Compliance team and reports to the Head of Core Compliance. The team carries out activities including control design and execution, managing regulatory reports and notifications, preparation of management information (MI) and training materials, and is responsible for policy adherence and assessment. The role is based in the London office. Compliance in LCH Ltd The Compliance department is organised into two teams, the Regulatory Advisors and Core Compliance, under the Chief Compliance Officer who reports into the CEO of LCH Ltd. There is a functional reporting line into the Group Chief Compliance Officer. Compliance is responsible for ensuring that the business can operate and develop within regulatory framework. The function manages LCH’s relationships with its regulators. This includes overseeing compliance with reporting requirements; managing new licence and product applications; and conducting periodic...

LEEDS OR LONDON BASED Change and Outsourcing team, Operational Risk & Resilience Division, Supervisory Risk Specialists Directorate, Prudential Regulation Authority, Bank of England As a directorate of the PRA, the Supervisory Risk Specialists (SRS) provides technical expertise and applies judgement in specific risk fields in order to identify, analyse and mitigate risks to the safety and soundness of regulated firms as well as financial stability objectives. SRS also supports the wider Bank through providing risk specialist expertise to a range of functions including policy development and implementation, the Bank's concurrent stress tests, Concurrent Operational Resilience Stress Testing, central counterparty and payments oversight. SRS comprises five divisions: Operational Risk & Resilience (ORRD) Sector Resilience Division (SRD) Credit, Risk, Analytics, Liquidity and Capital (CRACL) Investment Banking and Sector Risks (IBSR) Model Development and Review...

Skills and Competencies Demonstrated experience building or evaluating AI/ML-powered products, including familiarity with evaluation methodologies Understanding of large language models (LLMs) and generative AI concepts, including AI agents, prompt engineering, context management, and Model Context Protocol (MCP), including MCP Apps and their UI capabilities Mastery of AI tools, in particular Claude Desktop and Claude Code, with day-to-day use to work faster while maintaining safety and responsible-use standards Mastery of AI Skills: authoring and applying reusable, packaged capabilities to extend and standardize AI tools and agent workflows Demonstrated hands-on proficiency with AI-assisted development tools such as Claude Code or GitHub Copilot Strong analytical mindset with the ability to define evaluation frameworks, interpret metrics, and make data-driven product decisions Ability to translate technical concepts into clear, value-based messaging for non-technical...

Job Description Summary Job Description Customer Care Associate     Permanent     Location: Edinburgh   ( Once trained, w e believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)      Salary:   Starting   salary is   £26,228 with the opportunity to   increase through our Pay Progression Scheme   once you’re in role.   Find out more below.   Working pattern:   Full time – 37.5 hours per week (Shift times are between 8:30am – 5:30pm Monday to Friday.     Training:   Comprehensive, hands-on training for the first 3 months in our Edinburgh office to set you up for success.   Closing Dat e:  26th August 2026 At   Aegon UK , we are united through a single, clear purpose: Helping people live their best lives.   People are living longer than ever before, and at Aegon UK...

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and...

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Responsibilities :  Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality Conduct routine testing of internal activities and processes to ensure adherence to established...

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Citi's Fund Services business is in the midst of a generational transformation — moving from fragmented, manual operating models to an AI-native platform that will define how fund services are delivered globally. We are building the next generation of capabilities powered by Artificial Intelligence, and we need an exceptional product leader to help us get there faster. This is a unique opportunity to sit at the center of that transformation — working across the Fund Services Transformation team to bring AI capabilities from concept to production, at pace, in one of the most complex and consequential domains in financial services. We are looking for a hands-on, technically fluent Product Manager who can move with equal confidence between a...

End Date Monday 31 August 2026 Salary Range £40,824 - £45,360 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE:      Product Designer   (UX/UI)   SALARY:     £40,824 - £45,360 LOCATION:   Bristol,   Cardiff,   Edinburgh, Manchester HOURS:  Full-time   WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.           What  you’ll  be doing     This role is within a team of designers, researchers, content   specialists   and data analysts, working together to design and...

About the FCA   At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and customers, building trust in financial markets and protecting vulnerable consumers.  We’re currently on an exciting journey as we drive forward significant organisational, people, process, and technology transformation to become a more forward-thinking, proactive regulator. We will use data more effectively to drive better regulatory decisions and build greater cohesion across our broad financial services remit.   Significant improvements in digital enablement, business intelligence, market data and information management maturity are all being pursued to maintain our position as a world leader in financial services regulation.  In March 2025, the FCA launched a new 5-year strategy to deepen trust, rebalance risk, support growth and improve lives. The FCA will focus on four priorities: Be a smarter...

End Date Monday 31 August 2026 Salary Range £72,702 - £80,780 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: UX Designer (12-Month FTC) LOCATION: London SALARY: £72,702 - £80,780 HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. About this opportunity We’re looking for an experienced User Experience Designer to join our Embedded Finance design team. This is a unique opportunity to define and enhance the journeys in which we engage and build relationships with our business customers, while supporting them with the right...

End Date Sunday 30 August 2026 Salary Range £61,344 - £68,160 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Role Title: Reward Partner – BCB & CIB Location(s): Bristol, Leeds, Halifax or Edinburgh Type: Full Time, Permanent Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time Job Description Role Purpose The Reward Partner role will support the development and execution of reward activity for the Business & Commercial Banking and Corporate & Institutional Banking divisions at Lloyds Banking Group. Reporting to the Head of Reward for BCB & CIB while supporting activities led by the divisional Reward Partners, the role-holder will be expected to deploy advanced analytics and drive insights to enable the implementation of commercially compelling reward propositions...

Job Title: Delivery Manager Division: Digital Product Department : Digital Delivery Salary: National (Edinburgh and Leeds) ranging from £74,900 to £90,000 and London from £82,300 to £100,000 per annum (salary offered will be based on skills and experience) This role is graded as: Manager - Regulatory Your external recruitment contact is Benjamin via [email protected]. Your internal recruitment contact is Lauren via [email protected] Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted. About the FCA and team   We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.  As part of the Data, Technology & Innovation (DTI) Division, we are leading the FCA in harnessing the...

This is an opportunity to join the Markets Shared Controls Group, supporting the Markets business globally through the efficient execution of controls/ activities across region, product and risk category. You will work on a range of activities to support the day to day running of our global Markets business.  You will be central to managing risk and executing controls in a fast-paced business. You’ll work alongside subject matter experts looking for opportunities to enhance processes and use technology to automate activities. This role will require interaction with business partners and support teams (Tech, ICRM, Risk and Control, Middle Office etc) - timely escalation and remediation of issues, continued drive towards efficiency and closure of any control gaps. What you’ll do Liaise with front office contacts while establishing and maintaining solid relationships with our internal partners in the business Proactively identify opportunities to optimise and...

The successful candidate will have experience in global financial services, risk management and be able to demonstrate comprehensive regulatory knowledge and interpretation and Technology and Cyber domain expertise. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Role / Team Overview : The Technology and Cyber Compliance and Operational Risk Office (TCCORO) is part of Citi’s Second Line of Defense (2LOD). Our mission is to drive comprehensive and consistent practices designed to identify, measure, monitor, report and manage operational and compliance risks while promoting the implementation of actions to address root causes which may lead to unintended operational losses or regulatory breaches. TCCORO provides the specialist subject matter experts to challenge Enterprise, Infrastructure, Operations and Technology...

About Us LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We...

FTSE Russell | Senior Manager | Location: London / Hybrid FTSE Russell is seeking an experienced, credible and delivery-focused Senior Manager, Controls Framework & RCSA to lead the design, governance, operation and continuous improvement of the first-line Controls Framework and Risk & Control Self-Assessment programme across the global business! This role sits within the FTSE Russell Regulatory, Risk & Controls function and acts as the first-line subject matter expert for controls management, control lifecycle governance, controls rationalisation and RCSA methodology. The role is accountable for establishing a credible, complete and sustainable Controls Framework that enables effective risk identification, control design, control assessment, assurance, root cause analysis, risk appetite monitoring and senior management reporting. The Senior Manager will lead the ongoing uplift of the controls environment across FTSE Russell, including control inventory...