Job Description
Team/Role Overview
The Technology Business Analyst, with a Workday focus, acts as a seasoned professional, driving initiatives and complex problem-solving within the HR technology landscape, specifically leveraging the Workday platform. This role serves as a critical Technology Relationship Manager, bridging the gap between business needs and technical solutions. The incumbent will operate with a high degree of autonomy, lead workstreams, and influence decisions related to Workday implementations, enhancements, and ongoing optimization. This position requires in-depth Workday expertise, advanced analytical capabilities, and exceptional stakeholder management skills,
What you'll do:
Strategic Workday Leadership: Lead the planning, execution, and delivery of complex Workday initiatives, including new module implementations, system enhancements, and integrations. Drive continuous improvement and innovation within the Workday ecosystem.
Technology Relationship Management: Act as the primary liaison and strategic partner between HR business stakeholders, technology teams, and external Workday vendors. Proactively engage stakeholders to understand evolving business needs, translate them into comprehensive technical requirements, and communicate complex technical concepts effectively.
Advanced Workday Solutioning: Architect and support the implementation of advanced Workday configurations, custom reports, calculated fields, and integrations (EIB, Workday Studio, Core Connectors) to meet business requirements. Troubleshoot and resolve complex Workday functional and technical issues, acting as an escalation point.
Process Optimization & Best Practices: Conduct in-depth analysis of existing HR processes within Workday, identify opportunities for optimization, and recommend innovative solutions that leverage Workday's full capabilities to enhance efficiency, user experience, and data integrity. Champion Workday best practices and governance standards.
Project & Program Management Support: Provide business analysis and project management support for HR technology programs, ensuring alignment with strategic objectives, adherence to timelines, and successful delivery of high-quality solutions.
Risk Management & Compliance: Proactively identify, assess, and mitigate risks associated with Workday system changes, data security, and compliance with internal policies and external regulations. Ensure adherence to the firm's reputation and safeguarding principles, demonstrating sound ethical judgment.
What we'll need from you:
Experience: Experience in HR Technology, Business Analysis, or Project Management, with experience in Workday HCM implementations, configurations, and support.
Workday Expertise: Demonstrated deep functional and technical expertise across multiple Workday HCM modules (e.g., Core HR, Absence, Benefits, Compensation, Talent, Payroll, Reporting).
Technical Acumen Strong understanding of Workday integration methodologies (EIB, Workday Studio, Core Connectors) and advanced reporting capabilities (Custom Reports, BIRT, Calculated Fields, Dashboards).
Project Leadership: Proven track record of leading significant Workday projects or workstreams from conception to deployment, including requirements gathering, design, configuration, testing, and change management.
Analytical & Problem-Solving: Excellent analytical, conceptual, and problem-solving abilities, with a capacity to distil complex issues into clear, actionable solutions specific to the Workday platform.
Communication & Influence Effective written and verbal communication skills, with the ability to engage, influence, and negotiate with diverse stakeholders at all organizational levels.
Certifications (Preferred):Relevant Workday certifications (e.g. Workday HCM, Reporting, Integrations) are highly preferred. Project Management (PMP) or Process Improvement (Lean, Six Sigma) certifications are a strong advantage.
Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio) for data analysis, presentation, and process mapping.
Education
Bachelor's degree/University degree or equivalent experience in Information Technology, Human Resources, Business Administration, or a related field.
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Job Family Group:
Project and Program Management------------------------------------------------------
Job Family:
Project Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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"We consistently assess Citi’s role in response to three questions: What are we doing to help create inclusive and resilient communities? How can we use our voice to help drive dialogue toward solutions? Is Citi walking the talk — are we doing the right things within our own firm? The short answer to all three of these questions continues to be the same: that we can and should do more."
— Michael L. Corbat, CEO
| Workplace Initiatives | |
| Program for parents returning to work after Parental Leave? | Yes- Open for vacancies in November 2019 |
| Leadership development programs? | Yes |
| Mentoring programs? | Yes |
| Coaching programs? | Yes |
| Employee-led diversity networks? | Yes |
| Internal women’s networking groups? | Yes |
| Open to discussing flexible work arrangements at interview stage? | Yes |
| No. of weeks paid maternity leave at full salary: | up to 26 weeks |
| Minimum weeks tenure required to be eligible for paid maternity leave: | 26 weeks |
| No. of weeks paid paternity leave at full salary: | 2 weeks |
| Minimum tenure required to be eligible for paid paternity leave: | 26 weeks |
| Workplace Initiatives | |
| Gender pay gap reporting information 2017 (UK): | |
| Average pay gap: | 43.50% |
| Median pay gap: | 32.00% |
| Average bonus gap: | 71.60% |
| Median bonus gap: | 71.40% |
| Signatory of the UK Women in Finance Charter? | Yes |
| Targets to raise the number of women in leadership? | Yes |
| Targets to raise the number of BAME individuals in leadership? | Yes |
| Listed in the Bloomberg Diversity & Inclusion Index? | Yes |
Returner Programme
The Citi Returner Programme is a supportive hiring programme, designed to help you transition from a career break into a career within financial services. You may have worked in the finance sector, the tech sector or another industry all together! We value your knowledge, skills and experience, regardless of how and where you have developed them. We believe that hiring people from different backgrounds with diverse perspectives brings advantages to our teams.
The programme will start in January 2020 and Returners will benefit from a structured and in-depth induction to help them transition successfully back into the workplace, followed by a tailored programme of professional development and learning delivered over a period of 15-18 months, dependent on the role and career pathway.
Returners will undertake professional qualifications as part of the programme and enjoy the benefits of being part of a supportive cohort. Citi recognises the importance of flexible working arrangements and is happy to explore these with you.
Eligible candidates will –
• Have been on a career break for at least two years
• Be looking to start the next phase of their career in financial services, in a range of roles, including operations and technology
• Demonstrate natural curiosity and be motivated to learn new skills
• Exhibit excellent leadership and communication skills
The returner programme will be open for applications on the 1st September 2019.