Product Manager - Generative AI

About the Team

We’re Citi’s Application, Platform & Engineering team — a high-energy, startup-minded team operating at the scale of a global bank.
 

We’re building the next generation of Generative AI platforms, AI gateways and mission-critical technology used across Citi. Our team brings together talented engineers, product managers and technology specialists who turn ambitious, often ambiguous ideas into real products at global scale.

We move fast, challenge convention and give our people the freedom to make a genuine impact.
 

The Role

We’re looking for a Product Manager who thinks beyond traditional product boundaries. This is an opportunity to help shape and build first-of-its-kind Generative AI capabilities for Citi, working at the intersection of product, engineering and emerging technology.
 

You’ll be hands-on — moving between product strategy, execution, problem-solving and the whiteboard. You’ll work closely with engineers, designers and senior stakeholders to turn complex ideas into products that deliver real business value.
 

You’ll have the autonomy and pace of a startup, combined with the scale, resources and reach of one of the world’s largest financial institutions.

If you’re excited by AI, ambiguity and building things that haven’t been built before, this could be the role for you.
 

Key Responsibilities

• Translate complex technical concepts into clear product strategies, priorities and outcomes.
• Lead the delivery of mission-critical Generative AI platforms and products at enterprise scale.
• Bring structure and clarity to ambiguous problems, competing priorities and rapidly changing requirements.
• Partner closely with engineering, design, product leadership and business stakeholders to drive delivery.
• Manage multiple workstreams across fast-moving, distributed teams.
• Use data, metrics and scorecards to measure progress, drive accountability and continuously improve.
• Navigate changing priorities driven by customer needs, technology developments and the rapidly evolving AI landscape.
• Drive alignment and organisational change, influencing senior stakeholders and delivering through others.
   

Skills & Experience

• Strong Product Management experience, ideally within complex technology or enterprise environments.
• Strong technical intuition and the ability to engage confidently with engineering teams.
• Excellent communication skills, with the ability to turn complex technology and AI concepts into compelling business outcomes.
• Experience leading complex programmes or organisational change and influencing senior stakeholders without direct authority.
• A hands-on, resilient and adaptable approach — you’re comfortable rolling up your sleeves and getting things done.
• A genuine passion for Machine Learning, Generative AI and emerging technology, with a desire to keep learning.
• Comfortable operating in ambiguity, working at pace and adapting as priorities evolve.
• Collaborative by nature, with the confidence to work across traditional product, engineering and business boundaries.
   

Why Citi?

This is more than a traditional Product Manager role. You’ll be helping shape how enterprise AI is built and used across a global financial institution — with the freedom to experiment, learn and make an impact at scale.

What we’ll provide you

• By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends

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