Internal Communications Lead, Member of the Future Leaders Shadow Board | Volunteer role

REPORTING TO: Head of Communications and Chief People Officer, with accountability to the Co-Chairs for FLSB participation

START DATE: ASAP

EXPECTED COMMITMENT: Discretionary, with an average of 4 hours per week

LOCATION: Remote

ROLE PURPOSE

We have an exciting opportunity for a passionate, highly organised and proactive WIBF member to join the Future Leaders Shadow Board (“FLSB”). The FLSB acts as a strategic partner to the Management Board, ensuring WIBF’s strategy and initiatives remain relevant, forward-looking and aligned with the needs of early career members - our “future leaders”.

The FLSB consists of members of the banking and finance community who are early on in their careers, typically within the first 10 years.

As part of your role as a member of the FLSB, you will work closely with the Head of Communications and Chief People Officer to strengthen communications, collaboration and connections across WIBF’s volunteer team. You will also work with the FLSB Co-Chairs and Management Board, contributing to strategic objectives and acting as a link between the FLSB and the Communications and People teams.

Members of the FLSB are expected to hold the position for two years in the first instance, with the opportunity to be re-elected for a further one year term thereafter. Membership of WIBF is a prerequisite to being a member of the FLSB.

This is a varied opportunity to help volunteers feel informed, involved and connected to WIBF’s purpose and to one another. Working across volunteer town halls, newsletters, the Volunteer Liaison Network and the volunteers’ WhatsApp group, you will help share information, celebrate contributions and create opportunities for dialogue and collaboration. You will also contribute fresh ideas to wider volunteer communications projects, with scope to shape and deliver initiatives alongside the Communications and People teams.

ACCOUNTABILITIES

FLSB & VOLUNTEERING SPECIFIC

●       Accountable to the Co-Chairs of the FLSB, maintaining a close and collaborative working relationship with the FLSB, Management Board, and wider WIBF volunteer network.

●       Provide updates at each FLSB meeting (6-8 weekly cadence) on the progress of your respective area and any actions previously taken.

●       Support the Co-Heads of the Future Leaders Network and Student Engagement Strategy in building two thriving communities of students and early career professionals within WIBF.

●       Advocate for WIBF at events, in a professional capacity and on relevant social media platforms such as LinkedIn.

●       Assist in driving and delivering WIBF, Management Board, and FLSB strategic objectives.

ROLE SPECIFIC

●       Work with the Head of Communications and Chief People Officer to plan and deliver internal communications that support an informed, engaged and connected volunteer community.

●       Work with the People team on volunteer town halls, supporting planning, invitations, reminders, volunteer questions and follow-up communications.

●       Work with the Head of Communications on volunteer newsletters, gathering updates and stories from across WIBF, drafting content and highlighting volunteer achievements, opportunities and priorities.

●       Collaborate with the Volunteer Liaison Network to share relevant information, gather feedback and help volunteers’ ideas and experiences inform communications and engagement activities.

●       Support the volunteers’ WhatsApp group by sharing timely updates, encouraging constructive conversation and helping volunteers connect and exchange ideas.

●       Identify and support practical ways to improve collaboration and connections across volunteer teams, committees and regions, including sharing learning and highlighting opportunities to work together.

●       Contribute to wider volunteer communications projects, such as welcome information, team introductions, volunteer recognition and communications about organisational developments.

●       Help keep communications clear, accessible and consistent, coordinating messages across channels and working with the relevant leads to agree content and timing.

●       Gather feedback and review engagement to understand what volunteers find useful and recommend improvements.

●       Agree priorities with the Head of Communications and Chief People Officer, taking ownership of agreed activities and providing regular progress updates.

KEY SKILLS, EXPERIENCE AND COMPETENCIES

ROLE SPECIFIC

●       A strong interest in internal communications, volunteer engagement and building an inclusive, connected community.

●       Strong written and verbal communication skills, with the ability to turn information into clear, engaging content for different audiences and channels.

●       Good organisational and coordination skills, with the ability to gather contributions, manage deadlines and follow up on actions.

●       A collaborative approach, with the confidence to build relationships across teams and encourage people to contribute ideas and share their experiences.

●       Active listening skills, empathy and sound judgement when gathering feedback or handling sensitive information.

●       A proactive, creative approach to improving communication, collaboration and the volunteer experience.

●       Confidence using digital communication tools and a willingness to learn new platforms. Experience with newsletters, community channels or event communications would be helpful.

●       Experience in communications, employee or volunteer engagement, community building or event coordination would be beneficial, but enthusiasm, transferable skills and a willingness to learn are equally valued.

FLSB SPECIFIC

●       Strategic Thinking:

○       Ability to create, facilitate and provide input into wider strategy discussions.

●       Relationship Building:

○       Focused on collaboration with ability to build strong, effective relationships with FLSB members, stakeholders and paying members.

○       Demonstrates empathy and is capable of building trust with FLSB members, stakeholders and paying members.

○       Demonstrates active listening skills and acts with a high degree of integrity and respect.

●       Leadership:

○       Ability to guide and provide direction when needed for other FLSB members.

○       Can stand in and take initiative, as and when needed.

○       Provides insight and a different perspective on issues, or challenging matters.

○       Actively assists in driving and delivering WIBF, Management Board and FLSB strategic objectives.

●       Results Orientated:

○       Focused on the end result and ultimate outcome.

○       Ability to prioritise effectively and manage conflicting priorities.

○       Adopts a continuous improvement mindset.

●       Communication:

○       Able to communicate with clarity, delivering key messages clearly and effectively.

○       Can adapt different communication styles based on the audience.

○       Articulates ideas and suggestions verbally and in writing, in an appropriate and effective manner.

●       Teamwork:

○       Works collaboratively with other members of the FLSB, the Management Board and wider WIBF stakeholders more broadly to achieve results.

WHAT SUCCESS LOOKS LIKE

• Volunteers feel better informed about WIBF’s priorities, activities and opportunities, and understand how their contribution supports the wider organisation.
• Volunteer newsletters and town hall communications are timely, engaging and useful, with contributions from across teams and regions.
• The Volunteer Liaison Network and WhatsApp group support effective two-way communication, helping volunteers share ideas, ask questions and have their voices heard.
• Stronger connections develop across the volunteer community, with practical examples of teams sharing knowledge, supporting one another and collaborating on projects.
• Volunteer contributions and achievements are regularly recognised, helping build a sense of belonging and shared purpose.
• Feedback informs improvements to volunteer communications, with agreed projects delivered collaboratively alongside the Head of Communications and People team.

FLSB STANDARDS AND EXPECTATIONS

FLSB members will be members of WIBF and operate in accordance with the WIBF FLSB Terms of Reference.

FLSB meetings are held every 6-8 weeks. There is an expectation on FLSB members to attend all FLSB meetings unless by exception, in order to fulfil the requirements of the role.

This is a voluntary role and service on the FLSB is without remuneration unless expenses apply by exception (e.g. events travel and accommodation by prior agreement).

There is an expectation that FLSB members commit sufficient time to the role (approximately 4 hours per week) to ensure commitments and objectives are met.

COMMITMENT TO DIVERSITY AND INCLUSION

WIBF is committed to building a diverse and inclusive organisation. We welcome applications from people of all backgrounds and particularly encourage applications from those whose perspectives and experiences are under-represented in financial services. We select people on the basis of their skills, experience and potential to contribute, and we are happy to discuss reasonable adjustments throughout the recruitment process.

HOW TO APPLY

Please email your CV and a short cover letter (max one A4 page) to our recruitment team at [email protected].

We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis and interviews will be arranged as suitable candidates are identified. The final closing date is