13 lead service designer user centred service design team jobs found

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and...

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Citi's Fund Services business is in the midst of a generational transformation — moving from fragmented, manual operating models to an AI-native platform that will define how fund services are delivered globally. We are building the next generation of capabilities powered by Artificial Intelligence, and we need an exceptional product leader to help us get there faster. This is a unique opportunity to sit at the center of that transformation — working across the Fund Services Transformation team to bring AI capabilities from concept to production, at pace, in one of the most complex and consequential domains in financial services. We are looking for a hands-on, technically fluent Product Manager who can move with equal confidence between a...

This is an opportunity to join the Markets Shared Controls Group, supporting the Markets business globally through the efficient execution of controls/ activities across region, product and risk category. You will work on a range of activities to support the day to day running of our global Markets business.  You will be central to managing risk and executing controls in a fast-paced business. You’ll work alongside subject matter experts looking for opportunities to enhance processes and use technology to automate activities. This role will require interaction with business partners and support teams (Tech, ICRM, Risk and Control, Middle Office etc) - timely escalation and remediation of issues, continued drive towards efficiency and closure of any control gaps. What you’ll do Liaise with front office contacts while establishing and maintaining solid relationships with our internal partners in the business Proactively identify opportunities to optimise and...

The successful candidate will have experience in global financial services, risk management and be able to demonstrate comprehensive regulatory knowledge and interpretation and Technology and Cyber domain expertise. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Role / Team Overview : The Technology and Cyber Compliance and Operational Risk Office (TCCORO) is part of Citi’s Second Line of Defense (2LOD). Our mission is to drive comprehensive and consistent practices designed to identify, measure, monitor, report and manage operational and compliance risks while promoting the implementation of actions to address root causes which may lead to unintended operational losses or regulatory breaches. TCCORO provides the specialist subject matter experts to challenge Enterprise, Infrastructure, Operations and Technology...

About Global Network Banking Citi's Global Network Banking (GNB) is a cornerstone of our international franchise, dedicated to serving the dynamic needs of multinational corporations as they expand and operate across the globe. Leveraging Citi's unparalleled network spanning over 90 countries, GNB provides a single, integrated platform for clients to manage their global banking needs. Our role is to deliver the full breadth of Citi's solutions — from cash management, trade finance and FX management to strategic advisory and credit — enabling our clients to navigate the complexities of international markets, optimize their treasury and supply chain operations, manage risks and achieve their global growth ambitions. Job Summary The Director, Coverage Banker is a senior client-facing role within Citi's Global Network Banking team, based in London, United Kingdom. The role manages a hybrid portfolio of Regional Account Management (RAM) and Subsidiary Account Management (SAM)...

Great employee experiences don't happen by accident — they're designed. At Citi, we believe that the tools people use every day at work should be just as intuitive, seamless, and delightful as the best consumer apps out there. Our UX team is on a mission to transform our Human Resources apps and systems — from onboarding and benefits to performance and beyond — turning friction into flow and complexity into clarity. If you're passionate about putting people first, obsessed with crafting digital experiences that genuinely make life easier, and excited by the idea that great design can elevate the everyday moments of someone's working world, then this is the role for you. The Role As a UX / Product Research & Strategy Lead you'll drive the strategic direction of the experience, owning the research programme that underpins product vision and direction. Building on all the skills of a Senior UX Researcher, your focus extends beyond individual research studies to shaping...

Citi Global Markets provides world-class solutions and an unmatched global presence. Citi Global Markets serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes (Commodities, Equities, Rates, Spread Products) and currencies, providing an unmatched ability to meet the needs of our clients. The 1st Line of Defence (1LOD) Markets Controls Testing team is part of Central Control Organisation supporting the Markets business, and is responsible for execution of a comprehensive, risk-based programme of control testing covering all Markets businesses globally. The primary mission of the 1LOD Markets Controls Testing team is to support Management in its continuous monitoring of its control framework and residual risk profiles, thereby supporting responsible provision of financial services to clients and effective risk management for the firm....

Team / Role Overview Markets provide world-class solutions that are as diverse as the needs of the corporates, institutions, governments, and individual investors we serve in 160 countries and territories. The breadth, depth, and strength of our underwriting, sales and trading, and distribution capabilities span asset classes and currencies, sectors and industries, covering a vast array of products. The role will be part of a Markets Program Execution Team responsible for ensuring that best practices and Citi standards are utilized to ensure successful delivery in a complex, global program. What you'll be doing: Ensure timely execution of data centric deliverables. Own the design and delivery of Services required to support the Capital and Liquidity teams. Use independent critical thinking and data analysis to decompose complex problems into simple deliverables. Lead working groups with Business, Quant, Finance and Technology stakeholders to identify...

Role profile: We are seeking a high-calibre Investment Planning Director to join the Data & Analytics Transformation team, reporting directly to the Head of D&A Transformation . A team that thrives on a product-led mindset, embraces the future of AI, and remains relentlessly focused on putting the customer first. This is a high-impact, high-visibility role with regular exposure to the D&A Executive Leadership Team and Group senior stakeholders, including the CEO. The successful candidate will play a central role in shaping and governing the investment agenda across the D&A division, ensuring capital is deployed effectively to drive growth, innovation, and resilience. This role is ideally suited to an engagement manager / principal from a top-tier consulting firm or similar industry transformation role looking to transition into a blue-chip corporate environment, while maintaining strategic exposure and accelerating their leadership trajectory....

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ...

Enterprise Architect FTSE Russell | LSEG Technology Location: London About FTSE Russell FTSE Russell is a leading global provider of financial services, specializing in the creation and management of indexes, data, and analytic solutions. A subsidiary of the London Stock Exchange Group (LSEG), FTSE Russell supports investors worldwide in making informed decisions across asset classes, investment strategies, and market segments. Our products are trusted by institutional and retail investors, asset managers, and pension funds to benchmark performance, build investment portfolios, and manage risk. With a reputation for innovation, transparency, and robust governance, FTSE Russell plays a critical role in shaping global financial markets. The Opportunity We are seeking a visionary Enterprise Architect to shape the future of our technology landscape. This is a pivotal role where you will bridge the gap between business strategy and cutting-edge technology,...

About Us LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ...

Role Purpose As Group Director, Head of Security Architecture, you’ll be a core member of the LSEG Cyber Security team. You’ll lead and set the direction for the Cyber Security Architecture team which delivers across a number of areas: Principal Security architecture – a team of engineers who ensure security is build in to all projects across the group. Each architect is aligned to our business units and builds a deep relationship with the teams in that unit. Security Architecture Design – a central function that delivers design patterns to ensure a consistent implementation of our controls across the group. This team researches new technologies, and provides guidance on how to secure them. They also run a project to provide a risk posture review across the application portfolio against our standards. This team also runs design forums, assists in policy and standard creation, and provides consulting on hard security problems as needed. Security Architecture review – a...