Citi
London, UK
At Citi, you won't be running a typical IT implementation. You'll be at the center of redefining how one of the world's largest financial institutions actually operates — from the inside out. Services Operations touches millions of client interactions, thousands of associates, and some of the most complex workflows. You'll have the mandate, the access, and the executive backing to deploy AI where it matters most: at the point where our people serve our clients. The problems are real, the scale is unmatched, and the impact is immediate and measurable. Citi is looking for a Director, Operations Agentic Workflow & Implementation to lead the design and scaled delivery of agentic AI solutions that fundamentally transform how operational processes are executed across the firm partnering with product, operations, technology and second line partners. Sitting at a senior level within Citi's Operations function, this role carries full accountability for embedding AI-driven...