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Tesco Bank

About Tesco Bank

We deal in the personal – from loans for that dream kitchen, to credit cards to help you buy the bike you’ve always wanted or savings accounts to help you save for the deposit on your first home. And that means we always work with heart. Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

It means we put your wellbeing first and give you bags of support, training and development, so you can build the career that’s right for you. It’s about looking after each other with the same care that we give to our customers. 

We’ve created an environment where everyone feels included, accepted and welcome. Which means you can bring your whole self to work every day, and totally thrive at the same time. Lovely.

We offer a range of banking products including

Find your place here at Tesco Bank

We are always on the lookout for new people to join our organisation and make a real impact on our future. Why not take a look at the opportunities we have available.

Tesco Bank careers page

Dec 05, 2024
Senior Customer Value Manager
Tesco Bank
Salary - Up to £83k + annual bonus & benefits Edinburgh, Permanent Our roles are hybrid; however, you should be able to travel to our Edinburgh office on average one day per week for this position. Applications close Wednesday 18th December at 5pm A chance to thrive We’re looking for a Senior Customer Value Manager (Application Journeys) to join our Help Me Borrow Acquisition team at Tesco Bank, part of Barclays Bank UK Plc. This is an ownership role at the heart of the value stream and will be key in delivering improvements in our credit card and loan application journeys, that are central to our strategic growth plans. You’ll be leading on defining, shaping and delivering key enhancements across the full journey to make it easier for our customers to apply digitally, and measuring the impact of your work. You’ll be responsible from day 1, for tracking and maintaining our application forms whilst working closely with our Agile delivery teams to scope,...
Nov 27, 2024
Customer Service Representative
Tesco Bank
Salary: £20,500 to £23,500 depending on experience Working Hours: Full time, 36 hours per week. The Credit Cards department is open Monday to Sunday, 07:00am to 09:00pm. Colleagues in our Credit Cards department handle customer inquiries via inbound calls, covering everything from purchasing queries to addressing more complex questions about interest rates. Alongside managing incoming calls, you’ll play a pivotal role in encouraging customers to explore our digital channels for self-service options. Part of your responsibilities may involve addressing and resolving customer complaints. We pride ourselves on maintaining an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy call centre, while ensuring exceptional customer service, will be key to your success. You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all...
Nov 27, 2024
Customer Service Representative
Tesco Bank
Salary: £20,500 to £23,500 depending on experience Working Hours: Full time, 36 hours per week. The Credit Cards department is open Monday to Sunday, 07:00am to 09:00pm. Colleagues in our Credit Cards department handle customer inquiries via inbound calls, covering everything from purchasing queries to addressing more complex questions about interest rates. Alongside managing incoming calls, you’ll play a pivotal role in encouraging customers to explore our digital channels for self-service options. Part of your responsibilities may involve addressing and resolving customer complaints. We pride ourselves on maintaining an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy call centre, while ensuring exceptional customer service, will be key to your success. You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all...
Nov 27, 2024
Senior Systems Engineer
Tesco Bank
Salary - Salary up to £75000 + annual bonus & benefits Location - Edinburgh / Glasgow Office Attendance - Our roles are hybrid however you should be able to travel to our Edinburgh office 2 days per week for this position. Closing Date - Applications close 4th December at 5pm A bank with a little more heart We’re looking for a Senior System Engineer to join our Core Banking Team at Tesco Bank, part of Barclays Bank UK Plc. This role will be focused on joining a team of system engineers to automate the building, maintenance, operation and support a range of systems on cloud infrastructure withing AWS, that encompass most of our core banking applications. * As a Senior System Engineer, you will work closely with the other senior engineers in the team to drive through service improvements, features and changes. You will work closely with junior engineers to help mentor and build their careers, while also influencing and working closely with engineering...
Nov 21, 2024
Customer Relations Officer
Tesco Bank
Salary: £22,500 to £26,000 depending on experience Working Hours: Full time, 36 hours per week As a Tesco Bank Customer Relations Officer, you’ll be providing support to our Banking customers where a product or services has not met their expectations through established processes, ensuring the highest standards of customer service and optimum business outcomes. After initial onsite training and reaching competency in role, you will have the choice to be office based or to hybrid work from home via our ‘Moments that Matter’ working model. In this blended working model, you will spend most of your time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities. You will be responsible for: * You will be supporting our Banking customers where the product or service purchased has not met their expectations * Handling complaint cases from end to end, ensuring a...
Nov 20, 2024
Payments Control Executive
Tesco Bank
Salary - From £33,040 + annual bonus & benefits Location - Edinburgh/Glasgow Office Attendance - Our roles are hybrid; however, you should be able to travel to our Edinburgh or Glasgow office at least 1 - 2 days per week for this position. Closing Date - Applications close on Tuesday 3rd December at 5pm. A chance to thrive We’re looking for a Payments Control Executive to join our Payments & Banking Services team at Tesco Bank, part of Barclays Bank UK Plc. This is an exciting opportunity to be a key part of the Payments & Banking Services team within the newly formed Savings & Payments function. Working with a wide range of colleagues, you’ll provide team support to ensure that the right controls and processes are in place to effectively and efficiently manage risk for payments. This role helps ensure Tesco Bank continues to provide both regulatory and scheme compliant payments services to customers, you will support colleagues to reduce risk and...
Nov 18, 2024
Insight Partner
Tesco Bank
Salary - Salary is from £50,000 to £58,000 + annual bonus & benefits Location - Edinburgh, Permanent Office Attendance - Our roles are hybrid; however, you should be able to travel to our Edinburgh office one day per week for this position. Closing Date - Applications close on Friday 29 November at 5pm A bank with a little more heart We're looking for an Insight Partner to join our Customer Insight and Foresight team at Tesco Bank, part of Barclays Bank UK Plc. This exciting role will report to the Insight Manager and deliver regular brand, conduct and CX reporting, as well as design and deliver ad hoc research, to support understanding of our brand, propositions, and customer experience. * You’ll be joining the team as we start our journey as part of Barclays, with the opportunity to contribute to how we align across both businesses on Insight and Customer research. * Supporting Tesco Bank to make confident decisions by helping to understand customers,...
Nov 15, 2024
Category Manager
Tesco Bank
Salary - from £50,240 + annual bonus & benefits Work Level - 2 Location - Edinburgh or Glasgow, Permanent Office Attendance - Our roles are hybrid; however, you should be able to travel to our Edinburgh Office, at least 2 days per week for this position. Closing Date - Applications 20th November at 5pm A career that works for you We’re looking for a Category Manager - Shared Services to join our Procurement team at Tesco Bank, part of Barclays Bank UK Plc. As a Category Manager for Shared Services, you’ll be expected to negotiate complex supply agreements for Professional Services, labour services and training at Tesco Bank. You’ll be provided with the opportunity to work on some of the biggest contracts which shape the future customer strategy and delivery of the Tesco Bank business. We are looking for someone to support Tesco Bank, part of Barclays Bank Plc by negotiating commercial and legal terms with new and incumbent suppliers and managing supplier...
Nov 15, 2024
Central Supplier Control Assessor
Tesco Bank
Salary - Between £50,000 - £60,000 (DOE) + annual bonus & benefits Location - Edinburgh or Glasgow, Permanent Office Attendance - Our roles are hybrid; however, you should be able to travel to our Edinburgh or Glasgow office 1 day per week for this position. Closing Date - Applications close 25th November at 5pm A chance to thrive We’re looking for a Central Supplier Control Assessor to join our Supplier Management Policy, Framework and Systems team at Tesco Bank, part of Barclays Bank UK Plc. As a predominantly outsourced Bank this is a unique opportunity to assure that the Banks suppliers are operating in ways that minimise risk and disruption to the bank while also ensuring our customers can rely on Tesco Bank and their protection is always paramount in how we deliver our products. Last year we started the transformation of our Supplier Management functions and approach. This is a great time to join us on this journey to reinforce our role in building...
Nov 15, 2024
Conversation Rate Optimisation (CRO) Analyst
Tesco Bank
Salary - Salary is up to £ 41,000 + annual bonus & benefits Location - Edinburgh, Glasgow or Newcastle, Permanent Office Attendance- Our roles are hybrid, however you should be able to travel to our Edinburgh office, at least once a month for this position. Closing Date - Applications close 20th November at 5pm A chance to thrive! We’re looking for a Conversation Rate Optimisation (CRO) Analyst to support our team at Tesco Bank, part of Barclays Bank UK Plc as we embark on an exciting journey focused on delivering web personalisation and optimisation to drive better outcomes for Tesco customers. This role is responsible for the end-to-end optimisation process, enhancing our customers’ digital experience from hypothesis generation through to solution development and delivery. Using data and collaborating with colleagues across the Bank, the role aims to understand business problems and ensure that improvement opportunities are appropriately built to test...
Nov 15, 2024
Credit Risk Analyst
Tesco Bank
Salary - Up to £47,500 + annual bonus & benefits Location - Glasgow, Permanent Office Attendance- Our roles are hybrid, however you should be able to travel to our Glasgow or Edinburgh office, 1 day per week for this position. Closing Date - Applications will close on 20th November at 5pm. A chance to thrive We’re looking for an Analyst to join our Financial Difficulties team within Credit Risk at Tesco Bank, part of Barclays Bank Plc. You will mainly be responsible for identifying risks and opportunities to develop and enhance the Collections strategy utilising data to deliver analytical driven solutions as well as offering solutions to help customers in financial difficulties. This role will also involve using SAS and SQL to collate data, developing code and performing adhoc analysis across the financial difficulties function to ensure Collections strategies are working as designed and are delivering the most effective outcomes. You will be reporting into the...
Nov 15, 2024
Credit Risk Senior Analyst
Tesco Bank
Salary - Salary is from £43k + annual bonus & benefits Location - Edinburgh, Permanent Office Attendance - Our roles are hybrid; however, you should be able to travel to our Edinburgh office 1 days per week for this position. Closing Date - Applications close 26th November at 5pm A chance to thrive We’re looking for a Credit Risk Senior Analyst to join our Credit Risk Customer Management Strategy within the Banking Risk team at Tesco Bank, part of Barclays Bank UK Plc. As a member of the portfolio team the workload can be varied and offers the opportunity for stretch and development. You’ll be responsible for developing and optimising the credit strategy for existing customers, that supports sustainable growth and is within Risk Appetite limits. Within Banking Risk, we are passionate about supporting colleagues' development and career progression. All colleagues are encouraged to dedicate time to their personal development plans and are supported with opportunities...
Nov 15, 2024
Credit Risk Specialist - Financial Difficulties
Tesco Bank
Salary - up to £62,800 + annual bonus & benefits Location - Glasgow, Permanent Office Attendance - Our roles are hybrid however, you should be able to travel to our Glasgow office 1 day per week for this position. Closing Date - Applications close 26th November at 5pm A chance to thrive We’re looking for a Credit Risk Specialist to join our Financial Difficulties team at Tesco Bank, part of Barclays Bank UK Plc. This role will be key in delivering the transformation of our recoveries function. You’ll have the opportunity to set and optimise strategy, lead on the project delivery and implementation, and contribute towards the Banks profit and loss. You’ll have line management responsibility for a small team, alongside the opportunity to learn across the wider Banking Risk team. What you’ll be doing • Developing Recoveries strategy to meet our customer needs • Implementing Recoveries strategy safely and efficiently • Managing and optimising our Recoveries...
Nov 15, 2024
CRM Manager
Tesco Bank
Salary - Up to 57,000 + annual bonus & benefits Location - Edinburgh, Permanent You should be able to travel to our Edinburgh office, 1 day per week for this position. Applications close Friday 22nd November 2024 at 5pm & Interviews will be held from w/c 25th November 2024 A chance to thrive We’re looking for a CRM Manager to join our CRM team at Tesco Bank, part of Barclays Bank UK Plc. This is an exciting time to reset our strategic direction following the new partnership with Barclays UK, this opportunity sits within the CRM team and will drive forward and deliver outstanding CRM comms to the Tesco Clubcard base. Facing into Tesco and the newly formed Partnerships team, you’ll be responsible for building relationships, annual and quarterly planning and the implementation of comms. You’ll devise the best strategic outcomes for Tesco Clubcard CRM activity, implementing best in class comms whilst making efficiencies in alignment with Tesco Bank CRM comms....
Nov 15, 2024
Customer Experience Analyst - role can be based Edinburgh, Glasgow or Newcastle
Tesco Bank
Salary - Salary up to £45,000 + annual bonus & benefits Location- Edinburgh, Glasgow or Newcastle, Permanent Office Attendance- Our roles are hybrid, however you should be able to travel to our Edinburgh, Glasgow or Newcastle office at least twice a month for this position. Closing Date - Applications close 29th November at 5pm A chance to thrive! We’re looking for a Customer Experience Analyst to join our Community team at Tesco Bank, part of Barclays Bank UK Plc. Are you passionate about people and delivering great customer experience? Do you thrive on solving problems and finding new opportunities? If so, we have an exciting opportunity for you! In this role, you will be responsible for evaluating customer interactions and feedback, analysing digital channel performance and identifying new opportunities to help our customers manage their money a little better every day. You will support the Community Owner in implementing the strategy and roadmap for the...
Nov 15, 2024
Customer Service Representative
Tesco Bank
Salary: £20,500 to £23,500 depending on experience Working Hours: Full time, 36 hours per week. The Credit Cards department is open Monday to Sunday, 07:00am to 09:00pm. Colleagues in our Credit Cards department handle customer inquiries via inbound calls, covering everything from purchasing queries to addressing more complex questions about interest rates. Alongside managing incoming calls, you’ll play a pivotal role in encouraging customers to explore our digital channels for self-service options. Part of your responsibilities may involve addressing and resolving customer complaints. We pride ourselves on maintaining an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy call centre, while ensuring exceptional customer service, will be key to your success. You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all...
Nov 15, 2024
Customer Service Representative
Tesco Bank
Salary: £22,500 to £23,500 depending on experience Working Hours: Full time, 36 hours per week Our Core Banking team are responsible for handling calls with our Savings and Loans customers. You will be engaging with customers via inbound and outbound calls, assisting with account openings, fund transfers, digital banking, and more, ensuring their financial needs are met promptly and efficiently. Through your excellent customer experience, you will be helping customers to resolve their queries and complaints. We pride ourselves on maintaining an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy call centre, while ensuring exceptional customer service, will be key to your success. You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all while remaining as office-based colleagues. However, once you have reached...
Nov 15, 2024
Customer Service Representative
Tesco Bank
Salary: £20,500 to £23,500 depending on experience Working Hours: Full time, 36 hours per week. The Credit Cards department is open Monday to Sunday, 07:00am to 09:00pm. Colleagues in our Credit Cards department handle customer inquiries via inbound calls, covering everything from purchasing queries to addressing more complex questions about interest rates. Alongside managing incoming calls, you’ll play a pivotal role in encouraging customers to explore our digital channels for self-service options. Part of your responsibilities may involve addressing and resolving customer complaints. We pride ourselves on maintaining an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy call centre, while ensuring exceptional customer service, will be key to your success. You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all...
Nov 15, 2024
Customer Service Representative
Tesco Bank
Salary: £22,500 to £23,500 depending on experience Working Hours: Full time, 36 hours per week Our Core Banking team are responsible for handling calls with our Savings and Loans customers. You will be engaging with customers via inbound and outbound calls, assisting with account openings, fund transfers, digital banking, and more, ensuring their financial needs are met promptly and efficiently. Through your excellent customer experience, you will be helping customers to resolve their queries and complaints. We pride ourselves on maintaining an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy call centre, while ensuring exceptional customer service, will be key to your success. You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all while remaining as office-based colleagues. However, once you have reached...
Nov 15, 2024
Customer Service Representative - Technical
Tesco Bank
Salary: Competitive salary starting from £22,500 plus annual bonus Working Hours: Full time, 36 hours per week As a Tesco Bank Customer Service Representative, you’ll be supporting our Credit Card and Clubcard Pay Plus customers when what they purchase doesn’t meet their expectations, working to resolve issues and obtaining the customer’s refund where appropriate. You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all while remaining as office-based colleagues. However, once you have reached competency in role, you can request to transition to a primarily remote working arrangement through our ‘Moments that Matter’ working model. This will allow you to work from home for most of the time, while joining colleagues in our offices for significant occasions, such as team meetings, development discussions, and social events. You will be responsible for: * Supporting our Credit Card and Club Card Pay Plus customers...